We are thrilled to announce an opportunity to join our team as:

Support Analyst

Scope: Full-time | On site

What Makes This Opportunity Unique
As a Support Analyst, you will work in a dynamic and collaborative environment that emphasizes your career development and values your contributions. You will play a pivotal role in ensuring the smooth and efficient operation of our systems while providing exceptional support to end-users. This is an exciting opportunity to be part of a company that encourages growth, learning, and the delivery of high-quality service in a fast-paced tech environment.

Key Responsibilities

• Deliver high-quality service to users, offering timely and effective solutions to requests and issues.
• Lead and resolve incidents and requests across various operational areas.
• Diagnose and fix complex technical issues, advancing as needed while following defined advancing channels.
• Work closely with teams from different functions to ensure operational issues are addressed promptly and efficiently.
• Maintain and support hardware and software infrastructure to ensure optimal performance.
• Ensure incident management processes are followed, from initial report through to resolution.
• Develop and maintain documentation for fixing, operational procedures, and user guides.