DESCRIPTION

In this role, you will make an impact in the following ways:

• Serves as primary customer contact to promote quality customer service and increase business within the branch location.
• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

RESPONSIBILITIES

To be successful in this role you will need the following:

• Understanding of the Quickserve process
• Personal commitment to HSE and leading an interdependent safety culture
• Ability to manage external & internal key stake holders
• Problem-solving skills
• Movex Service and Parts experience
• Written and verbal communication skills
• Customer service focus
• Experience with warranty processing & decision making

QUALIFICATIONS

Compensation and Benefits:

• Competitive hourly rate paid as a permanent salary (Or Permanent Salary)
• Safety equipment / PPE provided
• Comprehensive Cummins product training provided
• Income Protection continuance insurance
• Discounts with select private health insurance, PC software/hardware and a range of vehicles
• Annual remuneration review
• Participation in an annual variable compensation (bonus) program
• A range of personal and professional benefits
• Onsite parking
• Employee Assistance Program available to employees
• Paid Parental leave (Conditions apply)
• Possible domestic relocation subject to additional approval (Conditions apply)

To view our additional benefits, click here - https://www.cummins.com/careers/working-at-cummins

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2410601

Relocation Package No