User researcher- M365 security

Main Location
Redmond, WA, United States
Open jobs

Are you someone who loves to work on complex problems and loves turning complex functionality into beautiful experiences? Does the idea of creating solutions that will affect millions of IT users who care deeply about both security and productivity resonate with you?


The Customer Insights Research team in Microsoft’s Experiences + Devices (E+D) group discovers, describes, and predicts user behaviors for some of the most widely-used products in the world. The insights we develop impact the productive, personal, and cloud app experiences that our customers use daily.


As part of this mission, we are looking for a seasoned researcher to scale customer obsession, enable informed decisions through human science, and activate user insights in our Microsoft 365 Security offerings.



Key responsibilities:


  • Frames emerging behavior insights and user needs through a combination of new research and current insights to enable Design and Program Management to build products that users need and love.
  • Experience with quantitative research methods, statistical analysis, experimental design, insight synthesis, and data visualization.
  • Industry experience advocating for the customer and effectively partnering with development teams to improve the user experience based on research results or customer feedback.
  • Passion for fundamentally translating ideas, needs, and requests into researchable questions in a rigorous and valid way.
  • Strong project management, organization, and planning skills with an attention to detail.
  • Highly polished written and verbal communication and presentation skills, including influencing teams making data-driven decisions.
  • Partners with Data Science and Engineering to measure and ensure that new experiences create customer value at scale in production.


A successful candidate must be able to collaborate well across Microsoft and diverse stakeholders, possess strong technical research skills, have a strong aptitude and interest in creating data-driven strategy, be interested in creating an inclusive environment, and understand how good design can create great products.


Minimum Requirements

  • An MA/MS or PhD in Psychology, HCI/HFE, HCDE, or related field is required, a PhD in the Social Sciences or HCI fields is preferred.
  • The ideal candidate will have at least 5+ years of research and design work experience, with strong theoretical and practical knowledge of both qualitative (e.g., ethnography), and quantitative (e.g., data analytics), research methodologies, and statistics.
  • The candidate must have a proven ability to help teams develop and drive progress on key metrics as well as have experience in creating research plans.
  • Must have excellent interpersonal skills. Ability to communicate with, and persuade, varied audiences and argue for results (both orally and in writing) is a plus.
  • Experience from the technology industry and international experience are a strong plus.


Top Microsoft Success Factors include Strategic Thinking, Business & Strategy Leadership, Influence and Impact, Cross-Group Collaboration, Communication Skills, Courage and Conviction, Drive for Results, and Organizational Agility.


Apply today to join our influential and established team of inter-disciplinary user researchers!


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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User researcher- M365 security
Microsoft Corporation