Program Support Manager, Project Management Boot Camp

Posted 20 days ago
Main Location
New York City, NY, United States
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Trilogy Education Services is a workforce accelerator partnering with universities across the globe to create innovative learning programs for adult learners.

 

The Project Management Boot Camp Curriculum team is looking for a talented and organized Program Support Manager who can help drive the success of our Project Management program in the classroom through scalable initiatives that support our instructional staff of instructors, teaching assistants, and student success managers.

  

The Program Support Manager will:

  • Design, implement, and lead scalable solutions for key instructional staff support initiatives:
    • Feedback (Forums, Meetups, Communities etc.)
    • Technical Support (troubleshooting software and systems issues)
    • Educational Support (Supplemental learning material)
  • Facilitate and support the pilot of new content in our curriculum:
    • Meet with instructional staff to define the pilot support plan
    • Meet with instructional staff to collect feedback during the pilot
    • Provide pilot support to the instructional staff with the help of our curriculum engineers
    • Provide pilot analysis and recommendations to the curriculum team. 
  • Provide operational support for the release of new content in the curriculum:
    • Update program documentation
    • Update systems including salesforce and content management systems
    • Provide communications to the instructional community 
  • Travel to attend company and team building events

 

Who You Are:

  • A self-starter who can quickly understand/develop new processes
  • A leader motivated by the success of others
  • A problem solver seeking to identify problems and provide solutions
  • A strong communicator who values transparency and effective documentation
  • A planner capable of attention to detail as well as big picture goals/needs

 

Required Qualifications:

  • 2 years of customer support experience
  • 1 year of project management experience
  • 1 year of people management (or team lead) experience 

 

Preferred Qualifications: 

  • Experience in the fields of Project Management or Business Analysis 
  • Experience in an educational environment

 

About 2U Inc. (NASDAQ: TWOU)

Eliminating the back row in higher education is not just a metaphor–it’s our mission. For more than a decade, 2U, Inc., a global leader in education technology, has been a trusted partner and brand steward of great universities. We build, deliver, and support more than 250 digital and in-person educational offerings, including graduate degrees, professional certificates, Trilogy-powered boot camps, and GetSmarter short courses. Together with our partners, 2U has positively transformed the lives of more than 150,000 students and lifelong learners. To learn more, visit 2U.com. #NoBackRow

2U Diversity and Inclusion Statement

At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same. 

Why It’s Great to Work at 2U

2U offers a high-energy work environment that’s both challenging and fun. We work hard, but our offices are casual and social places. We wear jeans to work and fuel brainstorming sessions with snacks and seltzer. 

Benefits

2U offers a comprehensive benefits package:

  • Medical, dental, and vision coverage
  • Life insurance, disability and 401(k)
  • Unlimited snacks and drinks
  • Tuition reimbursement program
  • Generous paid leave policies including unlimited PTO for your vacation, personal, or sick days
  • Additional time off benefits include:
    • time off to volunteer for non-profit organizations
    • parental leave after 9 months of employment
    • holidays that include a winter break from Christmas through New Year and more!

Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.

[LA-based positions]

2U will consider qualified job applicants with criminal histories in a manner consistent with applicable law, including Los Angeles' Fair Chance Ordinance.


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Program Support Manager, Project Management Boot Camp
2U, Inc.