Production Support Engineer

Full Time
Main Location
New York City, NY, United States
Open jobs
Production Support Engineer

The Production Support team is responsible for front line support for all applications and infrastructure for the Corporate Technology team. The Production Support team will be working very closely with development to ensure that the environment is stable, resilient, and new features and functionality is delivered in a timely fashion.

We are looking for a strong candidate to join our team focused on, but not limited to, supporting our Compliance application and reporting. The successful candidate will help own and drive key initiatives in this space and be responsible for all production issues.

Principal Responsibilities

  • Be the first point of contact for production issues, support requests and alerts
  • Work directly with other IT and business teams to resolve issues in a timely manner
  • Setup, manage and support data file downloads and batch processing
  • Proactively monitor application and infrastructure alerts and be able to react quickly
  • Ensure issues and outages are properly documented
  • Communicate to our key stakeholders on production impacting issues, project statuses, etc.

Qualifications/Skills Required

  • 5+ years’ experience in Application Support, preferably in financial services
  • Experience in managing large scale deployments/environments
  • Technical Skills
    • Strong scripting skills (Python, PowerShell, Perl, etc.)
    • Previous experience supporting Enterprise Vault and Nasdaq SMARTS a plus
    • Excellent SQL skills and knowledge of various database systems
      • Experience SSIS/SSRS a plus
      • Ability to troubleshoot complex stored procedures and datasets
    • Ability to support both Windows and Unix/Linux environments
    • Extensive understanding of enterprise monitoring solutions
    • Experience with various continuous integration, development and collaboration tools (JIRA, Confluence, TeamCity, Jenkins, Octopus, etc.)
  • Soft Skills
    • Strong verbal and written communication skills
      • Able to communicate complex problems
      • Understands how to tailor communication based on the audience
    • Highly analytical with excellent problem solving ability
    • Self-starter with ability to quickly pick up new concepts and technologies
    • Strong organization and project management skills
      • Able to multitask and prioritize

Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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Production Support Engineer
Millennium Management