DESCRIPTION

Service Advisor - Emerald

We are looking for a talented Service Advisor to join our high performing team in Emerald, QLD.

In this role, you will provide routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under minimal supervision.

This is a mining specific advisor role; you will be looking after customers in the southern and northern Bowen basin.

We’re seeking someone with a mechanical background and heavy vehicle knowledge—perfect for a skilled professional looking to step off the tools while staying in the industry.

In this role, you will make an impact in the following ways:

• Be the first contact for customers, ensuring quality service and business growth within the Emerald Branch

• Deal with technical queries from customers and develop positive relationships

• Schedule jobs, book vehicles for services and check parts, manage invoices and accounts

• Consistently liaise with the customer to keep them updated with progress

• Coordinate with stakeholders, technicians, and parts teams for a seamless service process

• Follow procedures and document work accurately in the service management system

RESPONSIBILITIES

To be successful in this role you will need the following:

• Mechanical trades qualified or automotive technician (Light Vehicle, Heavy Vehicle, Engine Recon, Mobile Plant)

• Demonstrated mechanical technical experience in a similar industry or OEM

• Strong communication skills, both written and verbal, with the ability to thrive in a fast-paced environment. Proficient in IT systems, ensuring effective multitasking and efficiency

• Understanding of accounts payable and receivable, with familiarity in financial processes, accounts management, and purchase orders highly desirable

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

QUALIFICATIONS

Additional Information

This role requires significant previous relevant work experience

Prior technical and customer service experience is required

The ideal candidate has a good understanding of both the Quickserve process and experience with Warranty processing

NOTE:

Standard Shift: Mon-Fri 07:00 – 16:00

On- Call Roster 1:4 weeks

Reasonable overtime as required

Job Service

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2411967

Relocation Package No