Customer Service Representative - Fluent in Spanish

Main Location
Milford, MA, United States
Open jobs
powertofly approved What Waters Corporation Has to Offer:

Waters Corporation is the world's leading specialty measurement company focused on improving human health and well-being through the application of high-value analytical technologies and industry leading scientific expertise. They offer:

  • Private Medical Insurance
  • Retirement Plans
  • Disability Insurance
  • Overview

    Waters Corporation is seeking a Customer Service Representative - fluent in Spanish  to join our team in Milford, MA. 

     

    The Customer Service Rep will be responsible for processing orders and responding to customer inquiries in our fast-paced Chemistry/Consumables Customer Service Center.  The individual selected for this position will be a critical member of the Americas Order Services Team and will need a passion for delighting our customers. 

     

    The hours for this position will be 9:30 - 6:00 pm EST.

    Responsibilities
    • Processing telephone, fax and mail-in orders, as well as return authorizations and quotations in a fast-paced call center environment. 
    • Research requests for information using available resources and follow up with internal and external customers when necessary.
    • Ensure accuracy with order entries while being able to priortize, have a sense of urgency and pay close attention to detail with each order.  
    • Provide service support to sales representatives and in-house personnel and possess the ability to troubleshoot customer issues and understand pricing/discount options.
    • Work both independently and in a team environment. 
    Qualifications
    • Fluent in Spanish
    • Minimum of a High School degree required or equivalent
    • 2 + years prior Customer Service experience
    • Strong interpersonal and problem-solving skills
    • Solid verbal and written communication skills and a professional telephone manner
    • Knowledge of Sarbanes Oxley Guidelines and ISO Work Instructions 
    • Prior experience with Electronic Data Interchange (EDI) is a plus
    • Candidate must be completely PC literate and familiar with desktop applications such as MS Word, MS Excel and MS Outlook. Prior experience with SAP business applications is helpful but not necessary.
    Company Description

    Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials and food sciences for 60 years. With approximately 7,000 employees worldwide, Waters operates directly in 31 countries, including 15 manufacturing facilities, and with products available in more than 100 countries.

     

    Waters Corporation's businesses include Waters, TA Instruments, VICAM, ERA, and Nonlinear Dynamics.

     

    Waters creates business advantages for laboratory-dependent organizations by delivering ultra performance liquid chromatography (UPLC), high-performance liquid chromatography (HPLC), chromatography columns and chemistry products, mass spectrometry systems, laboratory informatics solutions, and comprehensive service programs to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

     

     

    Diversity and inclusion are fundamental to our core values at Waters Corporation. Celebrating diversity is important to us. We thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. 

     


    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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    Customer Service Representative - Fluent in Spanish
    Waters Corporation