Senior eDiscovery Project Manager 20-0144

Main Location
Chicago, IL, United States
Open jobs
powertofly approved What Relativity LLC Has to Offer:

Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects. They offer their employees great benefits like:

  • Flexible work arrangements
  • Winter break (office closed from Christmas through New Year's Day)
  • 401k matching
  • Paid parental leave
  • We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it.  The US Department of Justice, 198 of top 200 US law firms, and more than 70 Fortune 100 companies are among the customers who trust Relativity during litigation, internal investigations, and compliance projects. 
    Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole, authentic self to our team. 
    Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond. We don’t believe in ‘ideal’ candidates, so if you see a job that sparks your interest, go for it. Wherever you’re from, however you identify, and whatever experience you have, you can belong at Relativity.  

    As a Senior eDiscovery Project Manager on our Implementations team for RelativityOne, you will be responsible for providing technical project management for RelativityOne customers, understanding client usage and capabilities for all RelativityOne products and offerings across the spectrum of the EDRM. The Senior eDiscovery Project Manager works under moderate direction of managers and senior team members.
    With having an emphasis as a Senior eDiscovery Project Manager, you will play a key role in supporting Relativity’s customers with all implementation activities.  You will be responsible for providing customers with guidance and expertise to successfully set our customers and prospective customers up for success in RelativityOne.
    Role Responsibilities
    • Manage implementation activities, including but not limited to POCs, New Customer Implementations, Data Migration, New or Updated Products related to RelativityOne,  or other implementation activities or rollouts.
    • Provide project management to RelativityOne customers, with highly responsive and expert guidance for internal and external customers.
    • Work under direction of Director, RelativityOne Customer Experience and other senior team members
    • Strong proficiency in all areas of roles/responsibilities. The Implementation Specialist may be developing in certain areas of responsibility with the expectation they become a Subject Matter Expert in RelativityOne and implementation best practices.
    • Provide technical guidance to help customers use the RelativityOne system successfully, and enable customers to understand and utilize our software in optimal usage
    • Participate in sales calls/meetings with sales management and meetings with prospects, assist in presentations and demos when needed as it relates to RelativityOne
    • Identify customer/prospect needs and help define solutions to address them
    • Travel onsite to meet with clients, discuss advanced issues and/or conduct training
    • Participate in industry events and contribute thought leadership on behalf of Relativity
    • Act as internal subject matter expert for RelativityOne within the organization and as it relates to the Customer Experience team
    • Create, proof, and present documentation and other materials to teach clients about Relativity
    • Manage all assigned Implementation client issues/questions
    • Capture prospect/customer requirements and work with internal teams to write SOWs and Implementation plans detailing how RelativityOne will address business needs
    • Deliver feedback to the product management team based on prospect or customer interaction, product issues, field deployments and generally observed market trends
    • Track activities in the approved and standard internal systems, including detail and important updates for all customer interactions and/or change management
    • Participate in RelativityOne Service Delivery projects and objectives as assigned
    Minimum Qualifications
    • 3 years managing e-discovery customers and projects 
    • Relativity Certified Admin (RCA) and RelativityOne Certified Pro (ROCP) required
    • Advanced knowledge of Relativity and features
    • Strong project management and customer management skills
    • Strong written and verbal communication with product expertise and strong responsiveness
    • Strong attention to detail and tracking/documentation
    • Effective communication skills (written, verbal, & presentation)
    • Ability to multitask and self-manage workload
    Preferred Qualifications
    • Additional Relativity Certifications (Relativity Analytics Specialist, Relativity Processing Specialist, Relativity Assisted Review Specialist, Relativity Sales Professional) a strong plus
    • Strong knowledge of RelativityOne and/or Relativity best practices
    • #LI-MC1
    At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service, and we’re always looking for people to join us on the journey.  
    Relativity is a team of smart, passionate people always looking to grow, contribute, and make our product and customer service the best it can be. Our team members come from diverse backgrounds with different skills and life experiences—and we love and celebrate those differences. We believe that employees are happiest when they’re empowered to be their full, authentic selves, regardless how you identify. 
    So, please come as you are. We can’t wait to meet you. 
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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    Senior eDiscovery Project Manager 20-0144
    Relativity LLC