Sr. Specialist, Enterprise Tech Support

Posted 21 days ago
Main Location
United States
Open jobs
powertofly approved What SPGlobal Has to Offer:

We met with women at S&P Global to hear about the teams they're leading, the products they're building and how they integrate work with life.

Hear directly from Irina, Megan, Sameena and Meredith.

The Role: Manager, Enterprise Tech Support

Grade: 10

The Location: Gurgaon

The Team:

Enterprise Tech Support team plays a key role in the Data Management Solutions (DMS) business of S&P Global by utilizing diverse skills set and providing high quality technical support to clients. The team has a global presence and works together within and across multiple specialized functions. The team collaborates with the Enterprise Product Specialists and Commercial teams to provide customers with best-in-class technical support for all the products in the DMS suite.

The Impact:

You will be part of a high performing team that focuses on improving the client experience by providing customized solutions. You will focus on managing team and ensuring that all customer deliverables are provided in a timely manner and meet the client’s objectives. You will also work closely with different stake holders like DAS, Enterprise RMs and product management in providing technical support to clients.

What’s in it for you?

  • Work closely with Enterprise Product Specialists, Product, and Commercial teams to research and solve problems, providing SQL query and API coding support to clients
  • Exposure to multiple RDBMS, various API Web Services and best-in-class data of S&P Global
  • Understand how clients use multiple datasets for investment decisions
  • Opportunity to work across multiple regions, divisions, experience a diverse and inclusive culture

Responsibilities:

  • Manage Tech support team and mentor them in growing needs.
  • Make team understand client needs and provide best-in-class tech support
  • Lead and mentor the team in accordance with the organization’s policies and procedures
  • Collaborate with global teams and help management with necessary reports and analysis
  • Research and gain knowledge on the rapidly evolving product offerings
  • Gain in-depth knowledge of products from a content and delivery standpoint, and assist Sales and Enterprise Product Specialist teams
  • Bring new ideas for innovation and automation excellence into the query support process
  • Quickly absorb the product changes from clients’ perspective and offer solutions accordingly
  • Be a subject matter expert for DMS products

What we’re looking for:

Basic Qualifications:

  • Bachelor’s/Master’s Degree in Business, Economics, Finance, Computer Science or other relevant field
  • 5 to 8 years of work experience
  • Proficient in .NET/C#/Java or any programming languages
  • Solid written and verbal communication skills
  • Good knowledge of financial statements, capital markets and alternative data
  • Ability to prioritize and handle multiple projects at once
  • Strong analytical and problem-solving skills
  • Self-motivated individual with the ability to execute independently
  • Prior team leadership experience
  • Willingness to work in rotational shifts as needed

Preferred Qualifications:

  • Good understanding on the DMS product suite
  • Knowledge on multiple S&P Global datasets
  • Experience with feed, API and Webservice products

About S&P Global:

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.


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Sr. Specialist, Enterprise Tech Support
SPGlobal