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Job Requisition ID #
Position Overview
Autodesk Customer Technical Success is looking for highly motivated trusted advisor to help our customers optimize their product investment and achieve the most out of their daily work with our products.
We are looking for a professional with infrastructure experience to support our customers with their questions using AutoCAD Map 3D. You will join the Customer Technical Success team within the Customer Success Organization. The Customer Technical Success team is responsible for maximizing the success of all our customers. We do this by delivering professional and highly customized services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.
Responsibilities
You will help our customers by troubleshooting their product-related issues
Thanks to you, our knowledge base will be improved
Our customers will engage with you over phone, email, and chat
You will be the expert in helping customers get started with our products and assist them with questions related to product features and usage
Your goal is creating an exceptional customer experience
Minimum Qualifications
You are fluent in English; proficiency in an additional language is a plus
You bring your industry experience around GIS (minimum 2 years)
Familiarity with Coordinate systems/databases and related data management systems (Oracle, PostgreSQL, and SQL server)
You have a profound knowledge within AutoCAD and Map 3D toolset
You love to learn and grow
You embrace working in a friendly and diverse team environment
We look forward to knowing more about you!
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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