Field Service Technician (FST) is responsible for overseeing, and executing the installation, maintenance, repair, and troubleshooting of Avery Dennison systems and equipment across customer locations. FST is expected to demonstrate technical expertise, act as a point of escalation for regular technical issues. The role requires a blend of technical proficiency, leadership, customer-focused service delivery, and the ability to utilise emerging technologies (IoT, AR, AI) for improved service outcomes.
The FST plays a critical role in the transformation of field service operations, as organisations increasingly adopt data-driven, proactive service models. They must be adept at using remote monitoring tools, collaborating with cross-functional teams, and ensuring the highest standards of service quality.

Technical Expertise:

• High knowledge and understanding on mechanical, electrical, on  both Hardware and software systems used in the apparel industry such as Thermal Printing, RFID technology, Applications and other Automated Mid Size Industrial machineries with PLCs and/or IoT

• Expertise in advanced troubleshooting techniques, both on-site and remotely, leveraging digital tools and data driven processes.

Communication:

• Fluent in English both verbal and written

• Excellent customer-facing communication skills with the ability to translate complex technical details into understandable solutions for non-technical stakeholders.

• Ability to develop and maintain strong client relationships while understanding their evolving needs.

Problem-Solving & Analytical Skills:

• Strong critical thinking and problem-solving abilities, with a focus on quickly diagnosing issues and delivering solutions under pressure.

• Ability to analyse large sets of data from Ticketing systems and other digital tools to identify patterns, root causes, and areas for improvement.

Experience:

• Bachelor’s degree in Industrial Engineering/Electrical/Mechanical  or a related field, or equivalent technical certification/experience 

• Minimum of 2 years experience in the Field Service industry

• Experience with remote support technologies, such as video assistance, AI Video, and other remote troubleshooting tools.

• Proven experience working with complex systems and cutting-edge technologies (e.g., RPA, IoT,  Service Max).

Who we are! - Our Story:

Each of us, Every day! Eight Values. One Team!

We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.  

Avery Dennison is an equal-opportunity employer. You are interested in knowing more about our Diversity & Inclusion approach? Please go to averydennison.com/en/home/about-us/diversity-and-inclusion.html 

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get us to know even better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)