Senior Manager, Vendor Management

Posted 14 days ago
Main Location
San Francisco, CA, United States
Open jobs
powertofly approved What Okta, Inc. Has to Offer:

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. Over 7,400 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.They offer their employees great benefits like:

  • Competitive salary
  • Flexible time off
  • Global offices + HQs in San Jose and San Francisco
  • Work from home opportunities
  • Volunteer events
  • Hackathons
  • COMPANY DESCRIPTION:

     

    Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while still enforcing strong security protections. It integrates directly with an organization’s existing directories and identity systems, as well as 4,000+ applications.

    Because Okta runs on an integrated platform, organizations can implement the service quickly at large scale and low total cost.

    Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.

     

    To learn more about Okta, visit: https://www.okta.com

     

    JOB PURPOSE:

    The Customer Success Vendor Manager is accountable for engaging with Okta's outsourced success provider. This includes defining business goals, leading day-to-day operations, and monitoring performance against targets and objectives. You will need to drive impact through influence, exhibit strong organizational, communication, and negotiation skills, and be customer focused.

     

    DUTIES AND RESPONSIBILITIES:  

    • Build and handle day-to-day relationship with Okta's outsourced success vendor.
    • Govern the contract between Okta and outsourced service providers.
    • Develop and monitor key performance indicators; identify performance and process improvements, based on fact-based business intelligence.
    • Monitor performance against Service Levels Agreements, and work with vendor to establish and execute recovery plans for any performance issues.
    • Provide strategic guidance and facilitate long term planning.
    • Monitor vendor readiness to support new programs launches, and changes to business rules, processes and tools.
    • Provide strategic and operational oversight to ensure outsourced service provider is meeting all security, compliance and business requirements.
    • Ensure proper staffing and contingency plans are in place to ensure consistent performance through normal business, seasonality, and new product introduction peaks.
    • Work with senior leadership and internal peer groups on continuous improvement projects targeted at improving the customer experience.

     

    QUALIFICATIONS:

    • BA/BS/MS in Computer Science, Management Information Systems, or related discipline.
    • 8+ years of customer success management, account management, vendor management or related experience.
    • Excellent relationship management, customer service and communication skills.
    • Experience of influencing other organizations where their support is critical to success.
    • Work across groups and lead individuals both directly and indirectly to achieve a common goal.
    • A consistent track record of successfully leading change.
    • Ability to work independently, with little direct supervision, as a part of a team.
    • Excellent analytical and organizational abilities.

     

    STRONGLY DESIRED SKILLS:

    • Experience in negotiating, developing and handling outsourced contracts.
    • Experience leading outsourced vendors, especially in offshore or multinational environments.

     

    #LI-TO1

     


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    Senior Manager, Vendor Management
    Okta, Inc.