System Production Support 3146645

Full Time
Main Location
New York City, NY, United States
Open jobs

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. 

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. 



Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients' businesses—and to our own.


Corporate and Funding Technology is comprised of three primary areas: Operations & Risk, Corporate and Client Financing.


- Operations & Risk helps the Firm’s businesses while maintaining a strong risk profile. The group includes Operations, Funding, Finance and Risk Technology.
- Corporate improves our operating environment and is made up of Legal, Compliance & Corporate Governance, Digital & Corporate Communications and Human Resources Technology groups.
- Client Financing platforms provide technology and service to our hedge fund and Asia high-net-worth clients. Groups include Prime Brokerage, Private Wealth Management Asia and Counterparty Risk Technology.



Position Description:

Morgan Stanley’s technology division is a highly collaborative and intellectually stimulating environment where you will have the opportunity to work alongside some of the brightest minds in the industry to solve complex technical challenges. 

As a member of the Production Management team we need you to bring your innovation, leadership skills and passion for technology to enable the team to operate more efficiently in a fast paced Agile software development environment, and to help us provide best in class services to the firm’s clients across Business Units including Investment Banking, Research, Prime Brokerage, Fixed Income and Equities.

The primary objective of the team is to ensure stability across the production plant by developing a deep understanding of how our application code is running, configured and scales. This allows us to effectively resolve open incidents in the shortest amount of time, develop monitors to detect future occurrences and implement automation technologies to enable the environment to self-heal. 

Because this position has exposure to a wide range of cutting edge technologies (machine learning, AI, predictive analytics, etc.) and is tightly integrated with our Agile based development teams/business sponsors, it provides significant potential for career growth for the right candidate.




- Managing critical incidents and ensuring all key management and business stakeholders are kept up to date
- Ensure Production Management is closely aligned/embedded in the Agile software development process and our code meets production standards
- Developing automated solutions to long standing problems – ensuring incidents are resolved with minimal downtime and no manual effort
- Configuring application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions
- Build extensive business and application knowledge required for supporting client facing applications
- Interface with clients and other technology teams to provide governance and control around the production environment


You should apply on this requisition if you have, at minimum, the following profile:


- 3 years of application development (Python, Perl, HTML, Java Script) or relevant production support experience
- Ability to manage an incident call and coordinate multiple teams towards a common goal of resolving the outage


While this is not a requirement, we are very interested in people who have exposure using the following technologies or subjects:


- Enthusiasm for modern development tools and practices including test-driven development, agile and continuous integration
- Experience managing, deploying, and troubleshooting, large scale production environments
- Knowledge of Devops testing and code quality tools
- Strong infrastructure knowledge in Linux / Unix, Windows, Databases (Sybase, DB2 & NoSQL), Storage, Networking and Web Technologies
- Advanced Linux admin level knowledge
- Advanced Unix Shell, Perl, and/or Python scripting experience
- Advanced SQL query language knowledge

Knowledge of French and English is required.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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System Production Support 3146645
Morgan Stanley Technology