• Analyze data from various sources to identify trends and generate insights related to technical service and service contract activities.

• Apply statistical methods and tools (e.g., Excel, Power BI, Oracle JD Edwards) to produce actionable insights and support business decisions.

• Design and maintain dashboards and reports to monitor service performance and contribute to technical sales strategies.

• Collaborate with cross-functional teams—including Sales, Marketing, and Finance—to improve service contract renewals and support revenue growth.

• Communicate directly with customers during both warranty and post-warranty periods to build strong relationships and enhance satisfaction.

• Manage the lead generation process by nurturing prospects and coordinating qualified opportunities with Sales Representatives.

• Respond to customer inquiries about service contracts, warranty coverage, and account management to ensure timely and effective support.

• Support Sales Representatives with ProCare service contract pricing, strategic positioning, and communicating the value proposition of offered services.

• Participate in customer events and meetings to share knowledge on service processes.

Required:

• Bachelor’s degree in biomedical engineering, Business, or a related field.

• Minimum 3 years of experience in sales support, data analysis, or customer-facing roles.

• Proficient in data analysis tools such as Advanced Excel and Power BI.

• Strong analytical, multitasking and problem-solving abilities with a keen attention to detail.

• Experience collaborating with diverse teams and working across different cultures.

• Fluent in both the local language and English.

• Willingness to travel up to 20% as required.

Preferred:

• Experience with customer relationship management (CRM) systems, sales tools and data visualization.

• Understanding of service contract management and pricing strategies