We are thrilled to announce an opportunity to join our team as:

Micosoft 365 Analyst

SoftwareOne

We are seeking a highly capable and experienced Microsoft 365 Analyst to manage and support the administration of Microsoft 365 services, including SharePoint Online, OneDrive, Teams, Exchange Online, Power Platform, and Purview. The ideal candidate will have strong technical expertise in M365 environments, excellent problem-solving abilities, and effective communication skills to support both technical and business stakeholders, particularly in regulated or high-demand environments such as financial institutions.

This role is essential for maintaining the operational excellence, governance, and security of the M365 ecosystem, while also driving usage, adoption, and compliance across platforms.

Key Responsibilities:

• General M365 Administration
• Manage user accounts, groups, and permissions (via Entra ID / Azure AD)
• Escalate support cases to Microsoft and track resolutions
• Monitor tenant health, report incidents, and manage changes
• Generate and analyze activity and usage reports
• Define backup and recovery strategies for inactive or critical sites
• Microsoft Teams
• Manage Teams structure: users, teams, channels
• Apply meeting, messaging, app, and device policies
• Use Call Quality Dashboard (CQD) to troubleshoot call and meeting issues
• Manage apps and configure Teams/Chat policies
• Review and report on activity, recordings, and call metrics
• SharePoint Online
• Create and manage sites, site collections, and hub sites
• Define permission structures by department/project