Takes ownership for the project process, project deliverables and communication frameworks including administration of project collaboration tools and document repositories. Provides SDLC process expertise and works directly with project sponsors and key stakeholders on the applicable deliverables. Sponsors and stakeholders on assigned initiatives increase in level from Manager / Director level at the Associate PM level to Vice President and C level at the Director Project Mgmt level.
In collaboration with project teams, create and maintain project plans and schedules including deliverables across all impacted areas of assigned projects. Provide oversight and leadership during project execution to ensure alignment with project deadlines. May function as a Scrum Master on agile projects utilizing the scrum methodology.
Facilitate the definition, management and negotiation of project scope and scope change controls between the project team and key business stakeholders for traditional SDLC projects. Works directly with the Product Owner/Proxy for backlog management and prioritization for Scrum teams.
Tracks and resolves project issues/impediments and team conflicts. Facilitate escalation of issues un-resolvable by the project team to the appropriate business or IT sponsor and track to successful completion.
Track and report project progress to stakeholders and senior management. Prepare status reports and facilitate project meetings as defined in the SDLC.
Manage project resource budget and address discrepancies between baseline and actual time reporting and expenses.
Identify risks in conjunction with the project team and stakeholders. Work with the project team and stakeholders (based on the risk) to define mitigation plans and ensure plans are tracked and status of the risks are reviewed on a regular basis.
Facilitate impact analysis and estimation of project deliverables across functional disciplines. Deliverables may include Impact Assessment docs, Functional Specifications, Design Documentation, Project Charter, Project Plans, Burn Down Charts, etc.
Maintain Project Management skills in alignment with industry standards. Monitors innovations in Project Management and explores usefulness and adoption. Contributes back to the SDLC Center of Excellence (COE) with lessons learned/best practices.
Partner with Client Groups such as Product Mgmt and Senior Business or IT leadership to define and maintain product or portfolio based roadmaps that are broken down into executable projects/stories. Sponsors IT initiated projects for inclusion in the project portfolio.
Directs the efforts of one or more project managers on execution of program initiatives directly or indirectly in a matrixed environment.
Participate in business reviews of the portfolio, present IT plans for the portfolio and maintain budget for the IT portion of the portfolio
Act as an escalation point for project managers for issues un-resolvable at the project level.
Performs other related duties as assigned.
3+ years of Project Management experience Managed multiple, concurrent low to medium complexity projects from concept to delivery
Experience managing network services projects including Data, Voice, & Contact Center. Require a bachelor’s degree in computer science, business, or other related degree or an equivalent in education and experience.
Scrum Master Certified
PMP Certified preferred Experience in managing distributed technology projects, Virtualization and/or Globalization projects a plus.
Experience with Contact Center Projects including IVR’s, Genesys call routing, NICE Call Recording. CTI and VHT Applications and protocols a plus.