Senior User Experience Designer

Round Rock, TX, United States

Senior User Experience Designer

Round Rock,  TX

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior User Experience Designeron our Services ITteam in Round Rock, TX.

You live to create intuitive digital experiences that are delightful and easy for people to use and you understand how to accomplish this for even the most complex products and applications. You make the complex simple. You turn business requirements into user benefit across multiple devices types, platforms, and user states. You never sit still and are always pro-actively seeking new ways to improve the user experience. If this sounds like you, keep reading.

Dell Services IT is seeking a Senior User Experience Designer to join our multi-disciplinary UX team to design world-class user experiences for external and internal Dell users. Our mission is to deliver simple and elegant digital experiences to a wide spectrum of Dell customers, from the customer seeking help on the website to the tech agent on the phone, and everyone in-between. These experiences range from the Dell and Dell EMC Support websites to mobile experiences and internal software. The Senior UX Designer is a crucial part of the UX team and works closely with Designers, Researchers, and business partners to deliver these solutions.

Primary Responsibilities:

  • Apply design thinking to the end-to-end customer experience
  • Intake and understand complex business requirements and translate them into effective digital experiences that help customers.
  • Translate business goals and requirements into effective digital experiences that help customers.
  • Create UX documentation (transaction flows, scenarios, wireframes, navigation models, prototypes, user interaction specifications) to communicate concepts and designs to internal partners.
  • Propose, lead, and participate in user research, usability validation, and A/B testing.
  • Work closely with other team members including UI Designers, Business Owners, Product Managers, Content Strategists, and Development Teams to bring your designs to life.
  • Take ownership of your projects as a whole, following them through to launch and relentlessly looking for the best way to solve business problems and improve the customer experience.

Requirements:

Our ideal candidate will have 5+ years as a User Experience Architect, Information Architect, Interaction Designer, or similar role working with dynamic, high-traffic websites or software products. Digital agency experience or experience with a Fortune 500 company preferred.

  • Experience creating wireframes, sitemaps, prototypes, personas and use cases
  • Strong proficiency with Sketch/Invision/XD, Adobe Creative Suite, and other similar UX tools
  • Demonstrated ability to gather feedback from peers and stakeholders and incorporate to improve the final product
  • Experience following brand standards and UX patterns
  • Experience with front end coding skills in HTML, CSS, and JavaScript (jQuery) preferred, but not required
  • An outstanding online portfolio with relevant examples of finished work, wireframes, prototypes, specification documents and/or process flows. The portfolio must contain recent work examples from your professional experience.
  • Bachelor’s degree in Information Sciences, Human-Computer Interaction, Computer Science, Library Science, Information Systems, Visual Design, or equivalent work experience

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Learn more about Diversity and Inclusion at Dell here.

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