Posted 10 months ago by

Senior Software Engineer, Infrastructure Core Services

San Francisco, CA, United States
Employment: Full Time Experience: Mid-Level

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at

Have you been a part of large-scale infrastructure team where customer growth is explosive? Are you interested in having an end to end view of your code and how hardware behaves running your services? If distributing data for real-time consumption or moving large number of bytes safely between global data centers is your thing, please apply.

What you get to do every day:

  • Write beautifully simple code to build product services or generic data pipelines which can handle large scale of our customers, often serving multiple products of Zendesk
  • Use creative solutions to help us resolve availability and replication challenges across multiple datacenters, sometimes involving more than one data stores
  • Contribute to improvement of our continuous deployment process
  • Instrument services to collect meaningful stats and metrics, demo via datadog and newrelic views
  • Help and guide application engineers to get the most out of Zendesk services
  • Participate in a fast paced SCRUM, iterative development

What you bring to the role:

  • At least 5 years of experience, in a commercial software entity
  • At least 2 years of experience working with distributed technologies, like Cassandra, Riak, Kafka, Redis, etc.
  • Experience using stream processing and pub/sub technologies under high data load
  • Strong desire to collaborate with development teams which depend on your services
  • Strong ownership of your work to see it through completion
  • Champion best practices and maintain high quality of code, we love shipping but our customer data safety comes first
Other Benefits

Visa Sponsorship

Relocation available

Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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