Posted 3 months ago by

Senior Software Engineer, Search

San Francisco, CA, United States
Employment: Full Time Experience: Mid-Level

As a result of our growing operations in the US region, we're now seeking an experienced Senior Software Engineer to join our San Francisco team.

At Zendesk, search is a critical platform across virtually all of Zendesk’s products. It not only allows customer service agents to solve issues more quickly and effectively but also has a huge impact on supporting end users find solutions to their questions.

If you think searching effectively from a homogeneous set of documents is challenging, how about building a search platform that powers search for 87,000+ customers customised to best fit their needs? Once you add in terabytes of data from different sources, multiple languages, clusters & data centres, you have a real engineering challenge that requires solid technical chops and creative problem-solving!

What you get to do every day:
  • You’ll be responsible for working to enhance every aspect of the search experience: from indexing data to organisation of the search results.
  • Write elegant beautifully simple code in Ruby and Java or Scala.
  • Create out of the box solutions to help resolve search challenges.
  • Design and develop high performance and highly available services used by millions of people every day.
  • Collaborate with product managers and other key stakeholders to help influence the next wave of search innovation.
  • Be a part of a high performing Engineering team.
  • Have fun!
What you bring to the role:
  • Significant recent experience in a comparable role: defining and developing beautifully simple software.
  • Experience with Solr, Lucene or ElasticSearch is essential.
  • Strong programming experience in Java or other object-orientated programming languages.
  • Solid understanding good design principles that work well for large scale data.
  • Good troubleshooting skills to help debug and fix production issues in high availability systems.
  • Ability to form creative solutions, often when working with ambiguity.
  • You can talk to product people and can translate technical requirements into achievable solutions.
  • You believe in frequent releases and in building software that is easy to deploy and pain-free to operate.
  • A strong sense of pride in the software you build and you care about search!

In return for your skills and experience, you'll receive a highly competitive salary package. In addition, you'll work in a central CBD location in bright, modern offices and enjoy working in a fast-paced environment with some of the brightest and best in the industry. What's not to like?

Other Benefits

Visa Sponsorship

Relocation available

Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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