Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? Are you customer obsessed and have a growth mindset? If so, this is a great opportunity for you. Microsoft Services is looking for a Premier Field Engineer. In this role you will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.
As a PFE you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.
Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them
Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others
Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness
Consistently apply “lessons learned”, model personal accountability & teamwork.
Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers
3+ years’ experience in systems development, network operations, software support, IT consulting
Ability to work independently cross collaboration working in a fast-paced environment where technology and customers' requirements can change regularly
Demonstrated aptitude for providing extraordinary customer service, influence, impact while problem solving and building Customer & Partner relationships.
Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement
Ability to apply product & technology knowledge to improve Microsoft products and the customer experience
Desired experience with development frameworks (SCRUM/Agile)
Desired experience with development technologies, including architecting and implementing quality software code leveraging the latest Microsoft, open-source technologies, and/or cloud technologies to solve customers’ most difficult challenges
Education: Bachelor’s degree preferably in Computer Science or Information Systems. Will consider related field (or equivalent) experience
The successful candidate must have an active U.S. Government Security Clearance and be able to obtain a DoD clearance at the level sought by our customers when required for the role. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
Travel: Travel is an integral part of this position. You should be willing to travel as is demanded by the needs of our customers and our business. This position may require travel to customer sites up to 25%-50% of the time. Overnight travel may also be required.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.