Are you an experienced, passionate pioneer in technology – a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below …
Work you’ll do/Responsibilities
You will perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.
General support, administration and maintenance of ServiceNow platform and associated applications
Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
Working closely with ServiceNow functional team, configure and improve core and custom applications.
Work directly with end users to resolve support issues within ServiceNow
Monitor health, usage and overall compliance of ServiceNow and its applications
Develop systems integrations and process automation
Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
Configuring and managing Discovery and Orchestration
Coordinate application and platform upgrades
Load, manipulate and maintain data between Service-now and other systems
Create ServiceNow reports and dashboards
The HR Transformation team is a core component of our Human Capital practice – the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience.
Keeping the employee in mind, all our services cater to improving an organization’s productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.
5+ years ServiceNow experience in an enterprise environment
Bachelor of Science in Computer Science, a similar technical discipline or comparable experience
Experience configuring ServiceNow Discovery a plus
Must be technically savvy and able to design and build applications that meet business goals and objectives
Proven experience implementing and customizing a web architected, n-tiered enterprise application
Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
Familiar with LDAP, MS Active Directory, ADFS
Integration (interfacing) of enterprise software systems
Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production
Travel up to 15% annually (While 15% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
Must live in, or relocate to, Lake Mary, FL, Gilbert, AZ or Mechanicsburg, PA
A current government security clearance, or the ability to hold a clearance is required
Must be legally authorized to work in the United States without the need for employer sponsorship now, or at any time in the future
ServiceNow System Administrator / Developer Certification preferred