Engagement Manager (Market Gravity) - NYC

New York City, NY, United States Posted 12 days ago
Main Location
New York City, NY, United States
Open jobs

Engagement Manager (Market Gravity) - NYC

As an Engagement Manager with Customer Strategy & Applied Design’s Market Gravity, you will inspire and lead multi-talented teams to get big ideas to market - you relish tacking complex problems and are able to confidently bring design-led thinking to the table to create solutions that work for the customer whilst also meeting broader business requirements.

What you will do

• Lead major programs with multiple phases, with a cross-functional Market Gravity team (combining consulting, design and insight)

• Be responsible for shaping and delivering an awesome overall solution to the client

• Develop trusted advisor relationships with the client and take the lead in steering group meetings up to C-suite / CXO-level

• Actively contribute to the growth of Market Gravity, taking a lead role in training and coaching MG team members, identifying and supporting on-sell opportunities, and supporting other business development activities

The team

Customer Strategy & Applied Design
Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients’ customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.  
 
We deliver set of customer focused work:
  • Customer Strategy| Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
  • Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
  • Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
  • Digital Strategy | Help clients understand, envision and articulate “digital” as a business strategy aligned with their CEO’s agenda – and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent
 

Required skills

• Bachelor’s degree in a relevant field (business, design, research) OR equivalent experience

• Seven plus years relevant consulting or industry experience in design user experience, digital or e-commerce

• Minimum 2 years of experience managing technology engagements

• Experience leading a team of direct reports

• Willingness to travel up to 50%

• Experience leading pursuit or sales team

• Experience leading a team of direct reports

• Strong oral and written communication skills, including presentation skills

• Strong problem solving and troubleshooting skills

• Ability to work both independently and as part of team

• Willingness to mentor junior staff

• Strong analytical and technical skills

 

Preferred skills

Experience working in startup or creative environment 

 
How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.  Explore Deloitte University, The Leadership Center.
 
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
 
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.
 
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.
 
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

kwdeldigallddusa
kwdeldigdesignusa


As used in this posting, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.



Requisition code: E19NYCCMGRKB015-CM

Help us maintain the quality of jobs posted on PowerToFly. Let us know if job is closed already.
Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team