Strategic Design Manager - Chicago & NYC

New York City, NY, United States Posted 5 days ago
Strategic Design Manager - Chicago & NYC
Doblin + Customer Strategy & Applied Design are looking for skilled individuals to lead multidisciplinary teams of designers, researchers and strategists and technologists to help our clients identify opportunities and bring innovative solutions to market.    
 
Specific responsibilities include:
Overseeing the coordination of a multi-disciplinary team of researchers, designers, technologists and  business experts in a way that leads to bold ideas and new businesses in market
Leading the synthesis of multiple work streams into a coherent and powerful narrative about the future, often within a digital context
Directing and producing tangible outputs at different stages of the design process
Scoping and writing proposals for new client engagements, pulling in the bests of Doblin  and Deloitte resources
Working side-by-side with account team leaders to discuss and implement changes to project and account dynamics and strategy, and to identify new business opportunities

Successful candidates will be able to demonstrate these characteristics:
A passion and curiosity for learning about the world, human behavior, and the motivations that lie beneath the surface to create solutions that fit into people’s lives
Compelling written and spoken communication
Great attention to detail and a passion for experimenting with new ways of improving experiences for our clients and our teams
Desire to build client relationships
Interest in collaborating and working on multi-disciplinary teams.

The team
Customer Strategy & Applied Design
Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients’ customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.  
 
We deliver set of customer focused work:
  • Customer Strategy| Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
  • Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
  • Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
  • Digital Strategy | Help clients understand, envision and articulate “digital” as a business strategy aligned with their CEO’s agenda – and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent
 
Qualifications
A Master’s  degree in a relevant field (business, design, research) OR relevant experience (6 + years) at a design strategy consultancy or other professional services environment in an innovation/digital role (Lead Level)
4-7 years at a design strategy consultancy or other professional services environment in an innovation/digital role (Senior Level)
Demonstrated experience as a client-facing advisor
A passion for and working knowledge of the design and innovation process
Ability to travel at least 50%

How you’ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.  Explore Deloitte University, The Leadership Center.
 
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
 
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives.  Learn more about Life at Deloitte.
 
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.  We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.  Learn more about Deloitte’s impact on the world.
 
Recruiter tips
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

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As used in this posting, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.



Requisition code: E19NATCMGRKB012-CM

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