Enterprise Customer Success Manager - Utah

Posted 3 days ago
Main Location
Boston, MA, United States
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powertofly approved What Pluralsight Has to Offer:

Pluralsight is the technology skills platform organizations and individuals in 150+ countries count on to innovate and create progress for the world. Named one of our best work-from-home companies in 2020, Pluralsight believes in using technology to make the world a better place. They offer great benefits like:

  • Unlimited PTO
  • Competitive compensation (fair salary, bonus plans + equity)
  • Tuition reimbursement
  • Office and home office perks!
  • Customer Success at Pluralsight is an attitude, not an event. Pluralsight’s Customer Success Managers (CSMs) are passionate, individual contributors responsible for ensuring that every customer experience exceeds expectations. The CSM owns the Customer Lifecycle for a set of accounts, beginning with customer onboarding and implementation, and continuing through the adoption and renewal staging. A successful CSM builds impeccable relationship, and shows skill at achieving trusted adviser and customer advocate status in the customer’s mind. The CSM works closely with the Sales Team to design and execute customer success plans to ensure our customer objectives are truly met, and business value is realized. If this is you we would love your help in caring for our customers!

    Qualifications

    Responsibilities:

    • Monitor the customer life cycle to ensure customer and Pluralsight’s mutual success. This is achieved by assuming full accountability for your accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer life cycle, demonstrating lead time awareness, ensuring a frictionless renewal process, and ultimately positioning your accounts for growth.

    • Demonstrate your technical aptitude by being able to respond yourself to customer’s technical inquiries regarding our service, or by being able to direct them to the proper channel, or resource.

    • Successfully onboarding customers. Help them deploy, and derive total value from their membership by driving their full adoption and utilization of the service. Customer success and experience is everything.

    • Monitor your accounts ongoing—Successfully navigate, interpret, and leverage provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, etc. Take correct actions in a timely manner based on this visibility.

    • Build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success.

    • When necessary, play a transactional role in the invoicing process: process quotes, POs, invoices, or follow up on the former.

    • Collaborate with Account Executives, Account Managers, and others in order to communicate and update each other on your efforts to ensure effective execution on customer success plans, and make progress on the growth strategy.

    • Prepare and facilitate business review meetings, trainings, webinars, demos, and other strategic and supportive interactions.

    Requirements:

    • Exceptional communication, customer service, sales, and relationship building skills at all levels, including CXO

    • Self-motivated and self-driven. Doesn’t need a quota or a manager to get excited to drive customer success or to love representing Pluralsight products

    • Extensive experience in building key relationships in the Enterprise space

    • Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things

    • Organized and capable of highly effective time management in an entrepreneurial environment. Ability to effectively prioritize time and talents, and to give effective presentations

    • Proficiency in developing and executing against comprehensive customer success plans

    • Four-year University / Bachelor's Degree in Sales, or equivalent Professional experience

    Pluralsight is an award-winning company that is experiencing explosive growth!

    • Opportunity to help democratize professional technology learning

    • Ability to help shape and scale our incredible culture

    • Chance to work alongside an incredibly talented team of entrepreneurs

    • Access to volunteer opportunities (Pluralsight Gives Back)

    • 100% United Healthcare medical, dental, vision paid for you and your family

    • 401K matching

    • Tuition reimbursement plan

    • Paid time off

    • Casual work environment (think jeans and t-shirts)

    • Reimbursement for fitness centers and classes

    • Snacks, treats & weekly team lunch


    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Enterprise Customer Success Manager - Utah
    Pluralsight