Senior Business Systems Analyst, Finance

Full Time
Main Location
San Francisco, CA, United States
Open jobs
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We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture. 

Whether it’s conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

Solve for what’s next—at PagerDuty.

PagerDuty is looking for a Senior Business Systems Analyst to partner with Finance.  The successful candidate manages the relationship between Finance and IT to ensure projects are delivered on time and within budget while maintaining the critical business systems that drive global Finance operations
  • Function as an analyst and business partner to the Finance team to model, design, and build business solutions that improve and scale PagerDuty’s Finance processes
  • Responsible for owning system configuration and user setup as needed. Configure fields, workflows, roles/permissions, custom rules, reports, and dashboards
  • Collaborates with Finance to define requirements and manage expectations from project inception through delivery, including status updates, issue resolution, scope changes, UAT, deployment, etc.
  • Provides day-to-day administration and maintenance of critical business systems including but not limited to NetSuite, Zuora, Expensify, etc. Works hands-on in systems to triage and resolve production support issues and implement minor enhancement requests
  • Supports intake process for requests from user groups and facilitates prioritization of requests from business stakeholders to create project / implementation roadmap leveraging data and evaluating business impact
  • Proactively identifies recurring issues or “value-add” areas and proposes process, data, and/or systematic solutions
  • Owns month-end-close support calendar to ensure PagerDuty’s Accounting teams are appropriately supported through period close processes
  • Evaluates technology options, cost and constraints, and proposes alternative solutions to the business
  • Teams with business leadership, internal/external development resources and suppliers to ensure timely, accurate and cost-effective delivery of IT solutions
  • Creates and executes test cases for unit/regression testing; Interfaces with the application development teams to validate test results for new features/applications, verifying that they meet the requirements of the business group before facilitating UAT and deployment
  • Maintains and documents current and new system process flows
  • Educates business partners on how to successfully engage and work with IT
  • Serves as a single point of contact for the Finance team and facilitates discussions between cross-functional stakeholder teams
About You
  • 5-7 years of experience as a Business Systems analyst in a Cloud based ERP environment with focus on Order-to-Cash, Procure-to-Pay, and Record-to-Report
  • Hands-on experience in NetSuite, Zuora, and Avalara/Vertex is preferred
  • Experience in driving at least 3 full cycle financial system implementations
Preferred Skills
  • Initiate and actively lead Upgrades/Releases/Deployment cycles following Change Control process and standard methodologies
  • Ability to understand the current challenges and issues with Quote to Cash, Procure to Pay, and other Finance processes, and build and deliver a scalable solution
  • Effectively prepare Business Process documentation, Process Flow Analysis, Requirements Definition, and Detailed Solution Design with specific business and technical details
  • Lead, own, and deliver projects/improvements related to Finance with minimal guidance
  • Work collaboratively and closely with IT, Onshore and Offshore Developers
  • Ability to learn and adapt to new flows and software technologies
  • Excellent analytical and problem-solving skills
  • Strong verbal, written, and presentation skills
  • Experience with Agile methodology is desirable

PagerDuty offers:
Competitive salaries and company equity
Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
401K with 1% match
Pre-tax commuter benefits, FSA, cell phone allowance and more!
Generous parental leave
Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to 12 paid holidays and ample sick leave
Paid employee Volunteer Time - 20 hours per year
Bi-annual company wide hack weeks
Catered lunch daily plus breakfast on Wednesdays, and plenty of snacks and drinks
Convenient office location in SoMa tech hub – accessible by BART, Muni and CalTrain

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.

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Senior Business Systems Analyst, Finance