Field Operations Manager

Main Location
United States
Open jobs

Location: Edinburgh Area (Training 2-3 Weeks in Manchester or London Area)

Hours: 5 days per week, including weekends as necessary during busy season

Salary: Competitive

Start Date: August 3, 2020

ABOUT THIS ROLE:

As the Field Operations Manager, you will be responsible for overseeing all day-to-day operations of Peloton’s Edinburgh depot, including warehouse and delivery operations, managing staff scheduling, product inventory, and vehicle fleet management.

WHAT YOU'LL DO:

  • Oversee all warehouse operations
  • Lead the training, supervision, and development of all site staff whilst abiding by the Peloton values
  • Play an active role in the recruiting, interviewing, and hiring of all site staff in collaboration with the People team
  • Manage the site capacity to achieve forecasted deliveries, including all staff scheduling
  • Maintain effective communication with the Field Operations Leadership team and cross functional partners, including Retail teams, the Studio, Inside Sales, and Member Support
  • Oversee all daily customer delivery operations, including scheduling, in-home experiences, and resolving any escalations
  • Ensure the vehicle fleet is properly maintained and serviced
  • Produce and generate reports of deliveries, inventory, driving performance, personnel hours, and site costs on a weekly or monthly basis

REQUIREMENTS:

  • 3-5 years’ experience working in a similar position or knowledge of warehouse and delivery operations
  • Strong leadership and management skills
  • Excellent customer service and communication skills
  • Comfortable with managing a diverse team of up to 30 people including full time, seasonal, and temporary workers
  • Experience coaching and developing staff on soft and technical skills
  • Ability to build and develop a highly successful and dedicated team
  • Demonstrated ability to troubleshoot and problem solve personnel or operational challenges
  • Strong organisational and analytical skills with relentless attention to detail
  • Proficient in Microsoft Excel and/or Google Spreadsheets
  • Flexible schedule; ability to work nights, weekends, and holidays as necessary
  • Knowledge of warehouse operations and procedures
  • A passion for fitness and exercise
  • Valid UK driver’s licence preferred but not required
  • Bachelor’s degree preferred but not required

ABOUT PELOTON:

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company’s Most Innovative Companies, CNBC’s Disruptor 50, Crain’s New York Business’ Tech25 and Fast 50, as well as TIME’s Genius Companies.

Visit www.onepeloton.com/careers to learn more about joining our team.

BENEFITS:

  • Health insurance
  • Dental & Vision
  • Life Insurance
  • Pension Plan
  • Work phone

Mission
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Field Operations Manager
Peloton Interactive, Inc.