Senior Premier Field Engineer

Posted 29 days ago
Main Location
Redmond, WA, United States
Open jobs

Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? Are you customer obsessed and have a growth mindset?  If so, this is a great opportunity for you. Microsoft Services is looking for a Premier Field Engineer.  In this role you will be working with customers and partners building, deploying, operating and optimizing large complex enterprise environments.  You will also be responsible for customer satisfaction, deployment, adoption and support of enterprise Microsoft deployments.

As a PFE you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.

Responsibilities
  • Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them
  • Create deliverables to address common Microsoft Unified Support customer needs & support mobile-first, cloud-first strategy, share intellectual property with others
  • Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness
  • Consistently apply “lessons learned”, model personal accountability & teamwork.
  • Contribute & participate with meetings to articulate Microsoft Unified Support offerings to all customers; share knowledge thru communities, adapt for customers
  • Manage crisis situations that may involve politically challenging issues and diverse audiences and participate in the 24X7 on-call rotation model.
Qualifications
  • 3+ years of industry experience with Microsoft Server products includes Windows Server Directory Services, Azure AD, Azure Networking and Active Directory Federation Services based products
  • Knowledgeable in AAD design, architecture, troubleshooting and implementation 
  • Knowledgeable in implementation, optimization and troubleshooting of Azure Networking technologies
  • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code
  • Solid understanding of client/server, networking, and Internet technologies fundamentals.
  • Understanding of n-tier solutions
  • Ability to work independently cross collaboration working in a fast-paced environment where technology and customers' requirements can change regularly
  • Demonstrated aptitude for providing extraordinary customer service, influence, impact while problem solving and building Customer & Partner relationships.
  • Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement
  • Ability to apply product & technology knowledge to improve Microsoft products and the customer experience

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.


Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
Are you hiring? Join our platform for diversifiying your team
Senior Premier Field Engineer
Microsoft Corporation