Customer Success Representative

Full Time Posted 24 days ago
Main Location
San Francisco, CA, United States
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In effort to prioritize the health and safety of our employees, Yelp expects to continue our remote work posture into the first half of 2021. That being said, this opportunity will operate 100% remotely during that time. If and when Yelp decides to reopen our offices, please note the Customer Success Managers could be expected to work from our Phoenix office. 

Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Manager to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale.

Responsibilities:

  • Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
  • Consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
  • Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
  • Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
  • Remain organized and efficient in a fast-paced environment
  • Consistently achieve/exceed monthly goals

Requirements:

  • Bachelor's Degree or 3+ years of relevant client facing experience
  • Computer proficiency
  • Strong communication (verbal and written)
  • Experience in account management, sales, advertising, or small business is a plus
  • Have a love for local businesses and understand their importance in local economies
  • Excellent time management and organizational skills with the ability to track and complete numerous details
  • Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
  • Ability to strike a balance between consulting and supporting as needed
  • Willing to receive and implement feedback
  • Ability to embrace a fast paced and always-changing environment

Benefits:

  • Effective your first day: Full medical, vision, and dental
  • 15 days PTO and 11 paid holidays (per year)
  • 6 weeks paid parental leave plus up to 6 weeks paid pregnancy disability leave
  • Monthly wellness subsidy
  • Flexible spending account
  • 401(k) retirement savings plan with up to $1,000 matching per year (increased to $3,000 matching after your first year)
  • Employee stock purchase plan



At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”

We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.

Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

Mission
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Customer Success Representative
Yelp