Senior Data Services Specialist

Posted a day ago
Main Location
San Luis Obispo, CA, United States
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Data management of new and existing customers. Responsible for the timing and quality of conversions    for our largest, most important clients. Constantly increasing the functionally and quality of tools that can  replace manual data manipulation processes.   

 

JOB SUMMARY:   The Senior Data Services Specialist provides advanced data conversion and client/project management  services to MINDBODY clients. Additionally, the Senior Data Services Specialist provides tool making and  documentation for the Data Services team.   

 

MINIMUM QUALIFICATIONS AND REQUIREMENTS:   

  • College degree or technical certificate related to database management or information  technology/systems management. Relevant experience may be substituted in lieu of college degree  or technical certificate. 
  • 4‐6 years of data conversion experience or equivalent. 
  • 2 years of customer service experience. 
  • 1 year experience with Microsoft SQL Server and SQL Server Management Studio. 
  • Advanced proficiency with Microsoft Excel and Microsoft Access. 
  • Ability to read and write English at a level appropriate to a professional workplace. Knowledge of  other languages is a plus, but not required. 
  • Knowledge of database and internet based software. 
  • Familiar with internet browser and settings. 
  • Familiar and skilled with online chat tools and email. 
  • Understanding of MySQL, PostgreSQL, or another Relational Database Management System  (RDBMS) preferred. 
  • Experience with SQL Server Integration Services (SSIS) preferred. 
  • Experience with Microsoft.NET/C# and Microsoft Visual Studio preferred. 
  • Familiarity with NoSQL technologies preferred. 
  • Able to learn quickly when facing new problems; will experiment to find solutions or sources to  problems; enjoys challenges of unfamiliar tasks. 
  • Acts with customers in mind. Embodies a focus on doing the right thing for both our clients and the  company in communication, work product, and decision‐making. Able to remain calm under  pressure and to remain solution‐focused and positive in situations of conflict. 
  • Uses appropriate resources to find solutions; does not guess on answers to problems; can see  potential problems before they occur. 
  • Continually looks to improve knowledge and skills.
  • Admits mistakes, takes responsibility for own decisions.   

 
PRINCIPAL DUTIES AND RESPONSIBILITIES: 

  • Independently manage multiple software conversions, including tracking deadlines and schedules  and communicating status with clients, other Conversions Team members, and other teams within  MINDBODY. 
  • Independently complete software conversions, including data analysis, data mapping, data  conversion and follow‐up work.
  • Independently complete database splits, autopay conversions, and autopay data work in  consultation with clients and other team members. 
  • Effectively present information (oral and written) and respond to customer questions in one‐on‐one  and group settings. 
  • Assist with the creation and maintenance of Department documentation, including documentation  of procedures, processes, tools, and competitor knowledge. 
  • Effectively manage multiple projects, including management of deadlines and communication with  clients, other teams within MINDBODY, vendors, and other stakeholders. 
  • Assist with mentoring and sharing knowledge across the team to enable the team to continuously  evolve in terms of process, knowledge and competence. 
  • Utilize the best tools available to complete job tasks, including tools developed by other members of  the department. 
  • All other duties as assigned.   

 

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

  • Dexterity of hands and fingers to operate a computer keyboard. 
  • This position is mostly stationary and will be required to remain stationary for extended periods of  time.
  • Specific vision abilities required by this position include close vision, color vision, and the ability to  adjust focus. 
  • The noise level in the work environment is usually moderately quiet. 

Mission
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Senior Data Services Specialist
MINDBODY