Consultant

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Redmond, WA, United States
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Business Applications Domain

Microsoft’s Business Applications Domain helps customers maximize their investment in Microsoft Dynamics 365 solutions, the full portfolio of Microsoft Products and Microsoft Azure through accelerated adoption and productive use of technologies. The Microsoft Business Applications Domain team is part of a worldwide organization of exceptional people who lead and serve our customers to realize their full potential through software and services.

Working at Microsoft

We are part of a diverse and multi-cultural team of customer focused and results-driven influencers. With a growth mindset and collaboration at its core, the domain leverages the unique talents and skills of all individuals to drive success and deliver results.

This is your opportunity to work and learn with the foremost Microsoft Dynamics 365 experts on a variety of projects, technologies, and geographies. At Microsoft you will be provided with a range of opportunities for professional and personal development across all our technologies and business. As a member of the Microsoft’s Business Applications Domain, you will work on the largest and most complex customer projects across that will make a real difference in millions of people’s lives

Empower every person and organization on the planet to achieve more. Our mission statement is a commitment to our customers. We deliver on that commitment by striving to create technology that is accessible to everyone. This is what inspires us, drives our work and pushes us to challenge the status quo every day.  At Microsoft, we also work to empower our employees, so that they can achieve more. Our leadership is focused on bringing out the best in our people, supporting their goals, and allowing them to find deep meaning in their work.

Growth mind-set:  At Microsoft, we’re insatiably curious and continuously learning. We lean into uncertainty, take risks and learn fast from our mistakes. We build on each other’s ideas because we are better together.

Customer obsessed: We are passionate about helping our customers achieve more. We listen and learn about our customers with a beginner’s mind; bringing solutions that meet their needs and innovation to surprise and delight them.

Diversity and inclusion:  We don’t just value differences, we seek them out and invite them in. Microsoft is a place where employees can be who they are.  As a result, we have better ideas, better products and our customers are better served.

One Microsoft: We are a family of individuals united by one mission. We work together, build on each other’s ideas and collaborate across boundaries to bring the best of Microsoft to our customers as one.

Making a difference: We stand in awe of what human’s dare to achieve and we are motivated every day to empower billions of people to achieve more through our technology and innovation. Our employees harness the power to build on the company’s far-reaching momentum and are driven to change the world.

We are committed to reinvent business processes and productivity, build the intelligent cloud platform and create more personal computing. These three goals are interconnected; allowing us to attract, develop and retain the best talent to be more innovative in the products and services we develop, in the way we solve problems, and in the way, we serve the needs of an increasingly global and diverse customer and partner base.

Responsibilities

The Dynamics 365 Customer Engagement Consultant helps identify, pursue and close strategic business development opportunities, whilst continually contributing to existing project success. Therefore, the Dynamics 365 Customer Engagement Consultant must be effective in fostering executive level relationships. You will play a key role in leveraging partners and off-shore teams as part of the overall Microsoft services delivery model. Additionally, you will assist to improve the mapping of industry specific requirements to the functions of the new Dynamics 365 Customer Engagement platform. Identifying solution gaps and developing solution options, such as the inclusion of components from Independent Software Vendors, other Microsoft products or customer-specific customizations, is also crucial in this role.

The Dynamics 365 Customer Engagement Consultant must be able to cover the following tasks:

  1. Establish an overview of the requirements defined by the customer including definition of business, technical, and architectural requirements.
  2. Recognize any inconsistencies, assumptions, and critical elements.
  3. Aid in the design of the end-to-end functional architecture and solution design.
  4. Document, propose and discuss the architecture and solution options, recommendations and implications.
  5. Facilitate and accelerate the decision process, considering the customer’s business strategy, drivers, requirements and challenges; whilst bearing in mind the relevant industry trends.
  6. Implementation of Dynamics 365 including configuration, customization and development of the Dynamics 365 platform.

This is a unique opportunity for individuals with a profound CRM solution background. The role will require both a broad and deep industry knowledge and the ability to design solutions by mapping customer business expectations to reusable end-to-end business application solutions. The Dynamics 365 Customer Engagement Consultant will engage in senior level business decision maker discussions related to agility, business value, and business processes. This position will focus on delivery of the largest, most complex, and most strategic projects.

Qualifications
  • Ability to apply advanced analysis skills in principals of the Dynamics 365 Customer Engagement Solution to provide detailed, reliable solutions and estimates for service implementation.
  • Up-to-date and in-depth experience with implementations of large CRM solutions, such as Microsoft’s Dynamics 365 CE and/or competitive CRM solutions such as SalesForce, SAP or Oracle.
  • Understanding of competitive technology to accurately assess feasibility of migrating customer solutions from, and/or integrating with customer solutions hosted on non-Microsoft platforms.
  • Advanced business knowledge in Customer Relationship Management, Marketing, and/or Field Services, and relevant fields within one or more industries.
  • Knowledge in Cloud environments (IaaS, PaaS, SaaS) with relative experience in Microsoft Azure, Amazon Web Services or similar.
  • Provide quality oversight throughout the entire project lifecycle.
  • Ability to thrive under pressure and demonstrate proficient management skills.
  • Deliver effective strategic presentations to audiences of varied sizes and possess excellent communication skills, both verbal and written.
  • A sincere passion for the customer, which is demonstrated through professionalisms and striving for excellence in all aspects of the customer experience.
  • Education level/Qualifications:  Higher relevant education preferred.
  • Extensive, relevant work experience including expertise in enterprise architecture and business solutions deployment.
  • Flexible with travel. Travel (up to 25%) is an integral part of this job as well as high levels of recognition and visibility. Living close to a major city/airport will be an advantage.

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Mission
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Consultant
Microsoft Corporation