Billings Operations Coordinator (US - East Coast)

Posted an hour ago
Main Location
Mountain View, CA, United States
Open jobs
powertofly approved What Elastic Has to Offer:

Elastic is the company behind the Elastic Stack - Elasticsearch, Kibana, Beats, and Logstash. From stock quotes to Twitter streams, Apache logs to WordPress blogs, Elastic helps people explore and analyze their data differently using the power of search. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Elastic offers their employees benefits like:

  • 401(k) / Retirement Plan
  • Minimum 16 weeks of parental leave
  • Health coverage & vision insurance
  • Flexible locations & schedules
  • Work from home policy
  • Generous vacation time & paid holidays
  • Elastic is an open source search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.


    The Finance team is seeking a BI to join our Billings Operations team

    What You Will Be Doing:

    You will help to ensure our growing customer base has their questions answered accurately and in timely manner.

    • Working directly with customers to understand and resolve their issues via email or sometimes phone
    • Managing, prioritizing, and tracking your work in a case management system
    • Investigating customer issues in various business systems, and when not able to resolve the issue directly, working with other departments within Elastic as needed to resolve issues
    • Understanding and helping us improve our business systems and processes to avoid issues in the first place
    • Perform root cause analysis and problem solve
    • Maintain and update customer records
    What You Bring Along:

    High level of enthusiasm and pride in your work, you have a strong ability to learn, and you see change and challenges as opportunities to make things better.

    You have experience in a fast-paced, high-growth, global environment and you are no stranger to building and optimizing the processes necessary to keep us growing without stumbling.

    If that's you, hopefully you also have:

    • 3+ years of professional experience in a customer-facing position
    • Strong communication skills, both verbal and written
    • Strong attention-to-detail
    • Creative problem solving skills
    • Strong ability to work independently and prioritize in distributed, dynamic, fast-paced environment
    • Ability to interact with customers and other teams
    • Accustomed to working with case management system, with defined SLA (Service Level Agreements) and Objectives
    • Positivity! We each love what we do and believe that a positive attitude matters

    Bonus Points:

    • Experience with Netsuite and Salesforce
    Additional Information - We Take Care of Our People

    As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

    We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

    • Competitive pay based on the work you do here and not your previous salary
    • Health coverage for you and your family in many locations
    • Ability to craft your calendar with flexible locations and schedules for many roles
    • Generous number of vacation days each year
    • Double your charitable giving - We match up to $1500 (or local currency equivalent)
    • Up to 40 hours each year to use toward volunteer projects you love
    • Embracing parenthood with minimum of 16 weeks of parental leave

    Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.


    #LI-AT1

    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Billings Operations Coordinator (US - East Coast)
    Elastic