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The Microsoft Services Consultant delivers technical solutions to customers allowing them to maximize their investment in Microsoft technologies. Building upon solid IT project experience relative to their level, the consultant leads customers in the delivery / implementation of high-quality engagements around Microsoft's solution areas, technologies, services, and products in diverse client environments.


The Consultant designs and develops integrated solutions understanding the relevant application development, infrastructure, and operation implications of the solution using Microsoft Sure Step methodology in complex customer environments.

  • Excellent stakeholder management, communication and executive presentation skills
  • Knowledge of competing products / solutions and industry trends
  • Previous track record delivering a full project life cycle CRM solution using industry standard implementation methodologies (Sure Step 365, Agile and Waterfall)
    Successfully demonstrated leadership in 5+ CRM projects for enterprise class customers 
  • Demonstrated success managing / delivering difficult conversations and driving effective solutions to business problems
  • Thrive on continuous learning and change
  • Functional/Technical skills including knowledge / mastery of these technologies in the context of CRM:
    • Power Platform – PowerApps, Power BI, Microsoft Flow
    • Azure Data Storage - Common Data Service, SQL, Cosmos, Blob Azure Services - Key Vault, Web Applications, Service Bus, Virtual Machines, Application Insights
    • CRM Development - Configuration, Plug-in, Workflows, JavaScript, C#, HTML 
  • .NET areas / Web Applications, REST API
  • SSIS and related data migration techniques and strategies
  • DevOps - Azure DevOps, CI/CD, Unit/UI Testing



Required Qualifications:

  • 5+ years relevant work experience with CRM large scale enterprise implementations
  • 2+ years working in a Services organization in a consultant and customer facing capacity

Preferred Qualifications:

  • The successful candidate will have relevant analysis, design, develop, test, deploy, operate implementation experience in CRM based solutions including areas such as Case Management, Sales Productivity, Citizen Services, Field Services, Project Service Automation, Customer Care, and Contact Center
  • Experience working in a Services organization in a consulting capacity is strongly preferred
  • Experience working on multi-phase global implementations is preferred
  • Fluent English verbal and written communications skills are a must

Travel is an integral part of the role and may be 50% to 75%.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.


Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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