Director, Sales Support & Analytics

Full Time Posted a month ago
Main Location
United States
Open jobs

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do.  We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

We are passionate about maintaining a diverse and inclusive workplace that reflects the people and culture of the communities we serve, and fostering an environment in which everyone can realize their full potential and grow without barriers. We celebrate our differences as they make us stronger and invigorate our workplace. We believe that each of us enriches our culture by contributing unique perspectives, valuable insights and key strengths. We want each of our Team Members to feel valued, respected and supported.  


The Director plans and manages the activities of a team that provides analytics consulting support, fraud detection & prevention, and reporting & metric development in collaboration with multiple business units.  This is an accelerated leadership role that will provide a high level of exposure to the executive team and rapid opportunities for advancement with high performance.

Strategic Analysis

  • Proactively raises significant issues or opportunity trends based on data analyses
  • Advises business groups by providing strategic direction to initiative prioritization and resource allocation
  • Provides meaningful insights that enable tangible improvements to business results
  • Guides and supports business analysts with synthesizing complex data from multiple sources of information into actionable insights that provide for the bigger picture

Business Case Development and Execution

  • Provides recommendations and reviews solutions for short and long term strategies/ actions to executive management
  • Identifies subject matter experts in support of cross-functional efforts
  • Collaborates with all stakeholders in lead or support role to implement projects


  • Manages overall business unit reporting and metric development to assure successful and ongoing integration of all business initiatives
  • Responsible for all data management including: managing existing Tableau dashboards, making incremental enhancements, and developing new reports and metrics to appropriately raise business issues that lead to actionable outcomes

Process improvement

  • Use advanced business analysis and improvement methods to address large scale/highly complex problems where analysis of situations or data requires an in-depth evaluation of business, process, and people
  • Establish best practices to improve the quality of the value chain to better meet member needs while supporting efficiencies and cost reduction
  • Collaborates with other teams to identify opportunities and refine solutions to add value

Team Management

  • Plans, manages, and controls the activities of a team that is responsible for analytics, consulting, and operational support to internal customers
  • Acts as primary decision maker for hiring, termination, performance development, salary, and promotion decisions for direct reports to ensure efficient operation of the function
  • Responsible for managing budgets, schedules, work plans and performance standards


  • Proven exceptional analytical, planning, problem solving, and solution design skills
  • Project planning and management
  • Ability to discern between best theoretical solutions and best realistic solutions
  • Expertise and proven track record in managing complex, multi-functional initiatives
  • Strong communication abilities applied throughout all key levels in the organization, including both verbal and written communications
  • Excellent strategic, organizational, and problem solving skills
  • Expert knowledge and application of principles, theories and concepts applicable to consulting and ability to manage others to achieve results
  • Expert research and investigation skills
  • Excellent application skills required, including Excel, Tableau, MicroStrategies and other desktop applications
  • Directs and controls the activities of multiple similar teams. Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods. Consistently demonstrates people leadership capabilities at a high level.

Education & Experience / Licenses & Certification

  • Bachelor's degree required; business, engineering, or mathematics preferred
  • Advanced degree preferred
  • Experience with analytics tools preferred
  • 8+ years experience conducting financial and/or business analysis
  • 5+ years Project /Program Management or Consulting Experience
  • 3+ years leadership experience

Work Environment Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time.  May travel by car, plane or other form of transportation to attend business meetings or conferences.  Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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Director, Sales Support & Analytics