Senior Program Manager

Main Location
Redmond, WA, United States
Open jobs

Microsoft Teams is on fire! We’re on course to totally disrupt the team collaboration and integrated communication and unified workspace. Even before we launched the press was calling us “the first product to truly compete against hot group-messaging apps” (PC World), and Gartner called us “a real game changer”. Now officially named the fastest growing business app in Microsoft’s history – we’re aiming to revolutionize how teams collaborate and work together smarter. It’s not just about email, files, chat, calls or apps - it’s about bringing a team together in a social experience that makes it easy to share and collaborate, have fun, and build upon the capabilities of Office 365.

 

The Microsoft Teams’ Platform Ecosystem group is responsible for working with strategic customers, startups, ecosystem partners and developers to realize our vision of a unified workspace for knowledge workers by surfacing diverse apps and workflows right inside the product’s scaffolding. Program Mangers on this team evangelize, envision end-user scenarios, support developers building app integrations - be it intelligent bots, beautiful web experiences or tightly integrated workflows etc. - and drive adoption of such apps on the Microsoft Teams Platform.

 

We are looking for candidates who can operate in a fast-paced environment, with rapid exploration and ability to execute. Even while working hard, we have a great sense of humor and love to infuse that personality into our product. Since this is a customer-facing role, travel from time to time within and outside the base location, is to be expected.

Responsibilities

• Envision how the app integration will work and interact with partner’s/customer’s service
• Spec the integration, mapping key user scenarios and user experience of the app integration built on Microsoft Teams Platform
• Collaborate with design team to envision the app integration experience for the customers/partners during pitch and development
• Own the relationship with each customer and partner from initial presentation all the way to launch and adoption, managing all defined deliverables from conception to launch
• Determine adoption strategy per vertical of customers, determine which applications (3rd party and Line of Business) would add value to users when integrated with Microsoft Teams
• Identify platform, feature and extensibility asks from customers/partners and channel a prioritized list back to product engineering – thereby driving enrichment of the platform itself
• Ensuring success for the customer/partner at each stage of the funnel – both selectively and at scale
• Work with the Microsoft’s field org to enable deployment of apps in customer environments
• Unblock adoption, deployment, and engagement of Teams platform at strategic customers
• Drive programmatic motions partnering with customer-facing teams across functions such as account management, marketing, sales, business development, developer evangelism etc.
• Contribute to the overall product strategy and roadmap

Qualifications

• 8+ years of program management experience with proven success in working with enterprise partners & customers
• The ability to wear many hats, learn quickly and change direction when needed
• The ability to think creatively and critically about product features and user scenarios in the enterprise space
• Innate curiosity and ability to self-start in an ambiguous and rapidly-changing startup environment
• Demonstrated ability of very strong product thinking and a growth mindset
• Strong project management, growth hacking, leadership and cross-group collaboration skills
• Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical
• Good problem-solving skills and ability to think strategically
• Solid understanding of consumer web and mobile technologies, bots, service operations at scale and the ability to hold technical discussions, go deep in technical areas
• Demonstrated ability to build and critique user experience, software and app interface design
• Proven ability to build data-driven product experiences, use of app analytics and wireframing
• Bachelor’s degree in Computer Science or related field (or equivalent experience)

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Senior Program Manager
Microsoft Corporation