Senior Internal Communications Manager

Main Location
San Francisco, CA, United States
Open jobs
Your Opportunity

We are looking for an experienced Senior Internal Communications Manager to join our strategic and fast-paced Internal Communications team. This role will report directly to the Director of Internal Communications as part of our Marketing team, and will also partner closely with the People team.

In this role, you will develop messaging platforms and programs that inform, engage, and inspire our employees to ensure they have the information they need to be successful in their roles. You will also provide strategic support to executives to build their personal leadership brand and communication strategies to align their teams on our strategy, goals, and priorities.

You will use your communications skills to amplify our culture and strategic vision and mission, help to foster connections among teams, and drive business results through upbeat communications that leave employees energized, informed, and encouraged to do their best work.

What You’ll Do
  • Lead the development of the internal communications strategy and results, with a strong focus on driving business alignment and engagement programs worldwide through modern digital and social collaboration platforms (Slack, LumApps, BlueJeans, Zoom, email, webcasts, newsletter, blogs, and vlogs)
  • Proactively identify new opportunities and develop new programs to continually up-level our internal communications program
  • Drive and assist with executive communication programs globally among our regional leaders, including driving awareness and excitement around impactful news moments, company vision, and product strategy
  • Plan and run employee engagement events such as: all-hands, town halls, webcasts, and Ask Me Anything (AMA) sessions
  • Build a trusted partnership with the executive team
  • Ensure that all content is the highest quality, creative, inspiring, compelling, and aligns with corporate messaging
  • Collaborate with cross-functional communications partners to execute on a comprehensive global internal plan to ensure seamless communications
  • Build and manage a communications editorial calendar
  • Measure the success of your communications programs (and are excited about doing so!)
Your Qualifications

Must-have:

  • Have 10+ years of experience in internal and/or external communications
  • Excellent written and verbal communications skills
  • A track record of delivering successful internal communications programs with measurable outcomes
  • Grace under pressure and can navigate through crisis situations professionally and calmly
  • Experience interfacing, advising, and partnering with C-level executives
  • Creative storyteller, editor, and writer who has skills across mediums including newsletters, slide creation, and visual design
  • Excellent at coordinating a communications plan across multiple stakeholders
  • Extremely sharp attention to detail and a high bar for quality content
  • Knowledge of industry best and emerging practices for engaging employees
  • Self-starter, ability to work independently and exercise sound judgment in fast-paced, dynamic environments, as well as the ability to escalate appropriately
  • Strong collaboration, partnership, and project management skills
  • Experience working directly with senior leaders and all levels of an organization
  • Experience building and maintaining an editorial calendar and executive communications strategies
  • Trusted partner who can keep news and information under strict confidentiality
  • Developed webcasting strategies and managed video communications (content and production execution)
Nice-to-have:
  • Work history in the software industry, with insight into tech history, culture, and tech nomenclature
  • Experience in B2B software companies

Please note that visa sponsorship is not available for this position.

Our Office

Our office is in the tech-rich urban center of San Francisco, with easy commute access and a plethora of good eats. We provide competitive compensation, equity and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility, and fun of a start-up.

About Us

New Relic (NYSE: NEWR) is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building an inclusive culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy

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Mission
We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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Senior Internal Communications Manager
New Relic