Posted 6 months ago by

Engineering Team Lead, Billing

San Francisco, CA, United States
Employment: Full Time Experience: Mid-Level

The Zendesk Billing Team is looking for an experienced Engineering Team Lead to guide and support them in their mission to provide a frictionless and elegant, self-service, full-stack purchase and subscription management experience across the Zendesk family of products.

What you get to do every day:

  • Actively coach your team of 4-6 engineers in their professional development.
  • Work closely with Product Managers across the company (as well as sales, marketing, financial operation, tax, and compliance) to define subscription management, purchasing, and trial conversion features.
  • Recruit, onboard and retain talented software engineers and college interns.
  • Ensure your team has the capacity and the tools to quickly react when occassional urgent customer issues arise.
  • Keep your team up to date on important engineering and business decisions.
  • Keep track and adapt to rapidly changing requirements in a fast-paced team.
  • Create the processes that are right for your team, champion their adoption, and change them when necessary.

What you bring to the role:

Required:

  • A minimum of 5 years of progressive experience in software development preferably in a SaaS environment.
  • At least 1 year of experience in a role where you had direct managerial responsibility for software engineers.
  • Experience working in an agile, fast-paced development environment making use of continuous unit/integration/load/performance testing.
  • A commitment to diversity and equal treatment in hiring and mentorship of your team
  • Empathy and emotional intelligence.
  • Ability to deliver constructive feedback that leads to meaningful changes and growth.
  • Excellent written and verbal communication skills.

Nice to have:

  • Experience with Ruby on Rails (or similar).
  • Experience with one or more JavaScript MVC frameworks (Ember JS, React, Angular, Backbone).
  • Experience with billing platforms and services (Zuora, Braintree, PayPal, Recurly, Stripe, Square), multi-currency, internationalization, payment processing, subscription modeling, fraud detection.
  • Experience with relational databases and SQL (preferably MySQL)
  • Proficiency in Web technologies: session management, object relational mapping, object caching, JavaScript, CSS, HTML, XML, JSON and RESTful web services.
  • Experience working on open source projects with an active GitHub repo.
  • Analytical skills for creating and interpreting metrics.
  • Experience with Continuous Integration systems or Continuous Deployment / Delivery (Travis, Jenkins).
  • DevOps experience - when problems occur we work with the operations team to help figure out what’s going on and how to fix it. Being comfortable getting onto production servers and delving into the logs becomes important.
  • A Degree in Computer Science, Engineering, or equivalent.

If you have code to share please include a link to your GitHub/Bitbucket account in your application.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. #LI-JT1

Equal Opportunity Statement

Individuals seeking employment at Zendesk are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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