Senior Support Engineer, Collaborative Technology

Main Location
Westport, CT, United States
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powertofly approved What Bridgewater Associates Has to Offer:

Bridgewater Associates is a premier asset management firm, focused on delivering unique insight and partnership for the most sophisticated global institutional investors. Their mission to have the deepest possible understanding of global economies, naturally leads them to embrace diversity of thought, experience, race, ethnicity, gender identity, sexual orientation, and more. Bridgewater offers their employees benefits like:

  • Competitive 401(k) with employer match
  • Equal fully paid parental bonding/care-giving time
  • Health coverage - 100% premium covered + concierge medical services
  • PTO package, unlimited sick days & remote work flexibility
  • Family planning support - adoption, egg freezing, & fertility benefits
  • Company events, affinity networks, & extracurricular interest groups
  • Senior Support Engineer, Collaborative Technology
    Westport, CT

    Bridgewater Associates is a premier asset management firm, focused on delivering unique insight and partnership for the most sophisticated global institutional investors. Our investment process is driven by a tireless pursuit to understand how the world’s markets and economies work — using cutting edge technology to validate and execute on timeless and universal investment principles.
    Powering this engine requires a diverse community of investment professionals, technologists, managers and other specialists. The firm attracts independent thinkers who share a commitment to achieving excellence in their respective lines of work and operating in our unique culture. Bridgewater was founded in 1975 and its principal offices are located in Westport, CT — an hour outside New York City.

    Department Summary

    Technology is central to our success and to maintaining our competitive edge.  Our systematic approach to investing and creative use of technology makes our proven track record possible.  Our role in the Infrastructure Services department is to ensure the business has the right technology available at the right time. The Infrastructure Service department is responsible for decommissioning legacy technology as well as deployment and integration of Productivity and Collaboration tools. We enable the business by supporting the Technology that drives it, from Desktop and AV support to partnering with Engineers and vendors on complex infrastructure issues.

    Position Summary

    As a Senior Support Engineer, your role will consist of owning escalated issues from inception to root cause, interacting with users across the firm as needed, working closely and developing our Support Engineers and escalating to our Sustained Engineers as appropriate. Being able to own, diagnose and solve issues on Endpoint and Collaboration tools will be vital as we continue to roll out and support new products to the business. Maintaining and supporting As we improve our infrastructure architecture and strive for more automation, there will be a mix of legacy and new technology that requires maintenance, decommissioning, integrating and supporting as necessary.

    We think you’ll click with us if you

    • Consistently hold a high bar for the quality and performance of given technology service
    • Enjoy thinking critically, with an overarching focus on simplification
    • Anticipate problems, complications and formulate solutions to unblock the progress of the project
    • Constantly raise the bar, never satisfied that anything is good enough
    • Can react to a mission critical problem in an excellent way, and not sacrificing quality over speed
    • Can balance pragmatism, excellence and agility with good logic
    • Enjoy working with a high degree of autonomy.
    • Have the ability to move between reactivity and proactivity flawlessly and often
    • Think security is important and never an afterthought

    You’ll Spend Your Time

    • Ensuring the stability of our existing portfolio of infrastructure systems
    • Managing infrastructure services outages
    • Owning integrating and deploying enterprise level applications, lifecycle events and major platform releases & changes
    • Supporting applications with direct business impact – real people and the firm’s bottom line will benefit from your work
    • Growing the people around you by teaching and learning together
    • Partnering with vendors to resolve issues
    • Supporting Endpoint and Collaboration tools as well as laptops and desktops

    Position Requirements

    • Strong Technical Acumen obtained via a relevant bachelors/graduate program or equivalent experience
    • Expertise in two or more for at least 3-5 years in: Windows 10, OSX, Sharepoint Online, Office 2016/365, Exchange 2013/Online, Microsoft Intune, iPhones, Amazon WorkSpaces, Citrix XenApp 7.x, SCCM, PowerShell
    • An understanding of Enterprise level systems (DNS, AD, networking, file sharing)
    • First class verbal and written communication skills
    • A strong customer service focus and experience
    • Extremely high standards, zero tolerance for low quality work
    • Experience of working in the financial services industry would be preferred but is not a prerequisite
    • Physical Requirement of being able to lift 50lbs

     

     

    Bridgewater Associates, LP is an Equal Opportunity Employer.

    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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    Senior Support Engineer, Collaborative Technology
    Bridgewater Associates