Posted 5 months ago by

Client Services Analyst

New York City, NY, United States
Employment: Full Time Experience: Mid-Level
PowerToFly approved because…

NTURN is a B2B marketplace that is changing how the retail sector manages inventory, allowing brands and retailers to buy and sell in seconds. We’re addressing the ignored off-price market by bringing innovation for the first time since Microsoft released Excel. We are a start-up in NYC that is changing the retail industry… and having fun while doing it!

The client services analyst is a highly visible team member responsible for the post-sale success and satisfaction of a portfolio of 12-15 INTURN customers. CS analysts work to identify and address any customer satisfaction, growth opportunity or risk within their portfolio, while also attending to the day-to-day operations of each account. This includes, but is not limited to, training, troubleshooting and ongoing, proactive communication both internally and externally. Client services analysts are expected to maintain a high level of operational efficiency and delivering superior client service.


  • Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts
  • Build, maintain and execute on account plans for each assigned account
  • Develop strong relationships with all key decision makers and influencers across account
  • Own all primary Customer communication and resolve escalations with autonomy
  • For clients, assist with and understand internal budgets, forecasts, and margin management
  • Gather feedback from customers and work with product to identify client-centric solutions
  • Analyze customer data to identify best practices
  • Report on, and mitigate, risk and opportunity within portfolio
  • Help customers plan and understand the best ways to utilize INTURN for their specific business needs by serving as a product expert
  • Work closely internally with cross-functional teams to ensure alignment on key accounts and decisions
  • Contribute to internal projects including research and client data-entry
  • Think outside the box to offer new ideas to leadership team that foster client success


  • BA/BS is required
  • Advanced degree is a plus

Key Qualifications

  • Ability to effectively communicate ideas to clients, executives, and cross-functional teams with both excellent written and verbal skills
  • Basic knowledge (at a minimum) of retail industry, including inventory management and supply chain lifecycle. Knowledge of wholesale is a plus.
  • Extremely proactive and highly organized with an ability to manage and complete multiple tasks on time and within a budget
  • 2-4 years experience in account management or customer success at a SaaS company preferred
  • Technical aptitude and ability to learn software programs
  • Experience with Customer Relationship Management (CRM) software such as, Salesforce
  • A commitment to going above and beyond to make clients happy with a “no task too small” outlook
  • Highly proficient in Microsoft Office (Word, Excel, and Powerpoint). Familiarity with Salesforce is a plus.
  • Ability to deal with ambiguity and effectively manage internal resources
  • Willingness to travel if necessary

Benefits & Perks

  • Medical, dental, and vision health care
  • Paid Parental leave
  • 401K retirement plan
  • Paid vacation days: 18
  • Equity options
  • Friday lunches… #noms
  • Company outings & summer events

The PowerToFly Mission

We're passionate about connecting highly skilled women with leading companies committed to diversity and inclusion.

Are you looking for your dream job? In Office. Flexible. Remote.

Join our Movement

Are you hiring? Join our platform for diversifying your team

Post a job