ConvergeHEALTH – Senior User Experience Designer

Posted 27 days ago
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New York City, NY, United States
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ConvergeHEALTH – Senior User Experience Designer

About ConvergeHEALTH by Deloitte

ConvergeHEALTH is a part of Deloitte Consulting’s Core Industry Solutions.  ConvergeHEALTH supports the information-based transformation of healthcare by enabling healthcare and life sciences organizations to answer the “hard questions” in healthcare–what works, for whom, why, in what context, and at what cost? ConvergeHEALTH brings powerful analytics platforms and data models from Recombinant, advanced proprietary and open source analytics, content and benchmarks from collaborations with industry leaders such as Intermountain Healthcare, and significant experience from Deloitte Consulting LLP’s Life Sciences and Healthcare practice to help our clients survive and thrive in the new paradigm of value-based, personalized medicine. Our mission is to enable a “learning healthcare system” where each encounter with the healthcare system becomes a learning event that will lead to greater efficiency, higher quality care and sustained innovation, to the benefit of improving patient outcomes.

Deloitte's commitment to innovation inspires our clients to new possibilities. From innovation labs to fresh new products and services, we deliver value at every turn. Working with clients, we explore new approaches to critical business issues. Our innovation agenda is designed to deliver tangible results in the near-term, and sustainable competitive advantage for years to come.

As a Senior UX Designer, you are the voice of the user. In all your interactions — with clients, product team, designers, engineers, and more — you’ll advocate for what users want, need, and expect from the products we create. You’re innovative, quick-thinking, and eager to learn more about what’s happening in the interactive space. Your UX design skills are top-notch, and you have a knack for making the complex clear.

You will be leading the design and experience of a portfolio of products in patient engagement space. You will be working with product management team and will have ample opportunities to interact with C-Suite and Senior Product leadership. This role presents a unique opportunity to touch a patient’s life, while they are navigating their complex treatment, through your effective design.

Job Responsibilities:

  • Work with our clients to understand their business requirements in the broader context of their digital strategy and advocate for the user by developing intuitive interactions and easy-to-use interfaces
  • Work closely with product managers, design, engineering, and quality assurance to craft and validate long term design strategies
  • Bring user-centered design (UCD) process methods to digital patient, HCP and patient support experiences from concept to launch
  • Clearly articulate and defend your design decisions with teams and clients
  • Identify and execute on the best methods for user research and testing within client constraints
  • Produce high quality communication artifacts to effectively communicate high-level design strategies and detail behaviors, and confidently interact with a variety of internal and external stakeholders
  • Collaborate with product development team, engineers, and clients to identify the best experience that meets user, business and technical needs
  • Provide design leadership to technical teams through on-going design reviews, advice on usability principles and techniques
  • Design and deliver wireframes, user stories, user journeys, mockups and prototypes optimized for a wide range of devices and interfaces
  • Effectively incorporate core UX principles, models, techniques, and emerging trends. Monitor and have knowledge of wider industry UX trends and relevant technology trends 


Required Experience and Qualifications:

  • 5+ years of design experience in a consulting or in-house environment
  • A strong portfolio that demonstrates your experience, storytelling and design presentation skills
  • 3+ years’ experience working in direct collaboration with business leaders, development managers, and cross-functional teams.
  • Experience in UX research, including planning, designing and facilitating user sessions and client workshops, analyzing findings and articulating results
  • Experience in UX design, including information architecture, user and screen flows, conceptual and detailed wireframing and prototyping
  • Experience with modern design tools like Sketch, Axure, Principle, Framer, Omnigraffle and InVision
  • Up to date knowledge of user-centered design and best practice
  • Extensive experience with responsive and mobile UX
  • Understanding of Agile development process.
  • Experience applying user-centered design (UCD) principles and interaction patterns.
  • Effective written and verbal communications skills.

  • A willingness to travel up to 20% (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

  • Limited immigration sponsorship may be available.


Preferred Skills and Qualification:

  • Working knowledge of HTML and CSS is a plus
  • Experience in HealthCare Industry and/or designing user experience for consumer/patient facing web/mobile apps
  • Experience in managing multiple projects at the same time
  • A clear passion and enthusiasm for learning and pursuing your expertise, constantly challenging the definition of what makes good user experience



How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.  Explore Deloitte University, The Leadership Center.



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E21NATCSRCKJ204-CBO

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ConvergeHEALTH – Senior User Experience Designer
Deloitte LLP