Program Manager

Full Time Posted 26 days ago
Main Location
San Francisco, CA, United States
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The Program Manager - DC Metro will help expand Primer’s DC office and act as an account liaison to the Intelligence Community, US military, and other government customers. You will utilize a blend of domain knowledge, project management, and communication skills to shape solutions, onboard and train customers, and maintain and grow client relationships. 

You will work with Primer’s Program Directors to interface with senior officials and analysts at customer organizations to understand their challenges and identify opportunities for Primer’s suite of NLP/NLG technologies to support their needs. Your goal – to help design and deliver AI-driven, mission-essential tools to analysts and operators. 

Primer is an artificial intelligence company that organizes and analyzes text-based data sources, and generates analyst-grade natural language summaries for a variety of industries. Our objective is to help our customers understand the world around them – whether it is emerging geopolitical events, development of a product line or area of research, or the financial performance of a portfolio of companies.

Primer’s National Security Group is made up of individuals with a deep knowledge of government customers, in particular the US Intelligence Community and the US Department of Defense. The Group is charged with establishing new customer relationships in concert with our partners, maintaining our current customer relationships, seeking opportunities to improve customer usage and satisfaction, and channeling customer feedback back to Primer’s product and engineering teams to drive future product development. 

What you’ll do: 
Plan, manage, and track Primer’s customer engagements through unified, intentional communications
Support public sector sales and marketing activities
Bring to bear deep customer expertise with your knowledge of Primer’s suite of products to influence product design, enhancement, and deployments
Drive adoption through the delivery of customized on-boarding materials and training
Proactively solicit product feedback and work cross-functionally with product managers, engineers, and executives to prioritize new features 

Who you are: 
TS/SCI security clearance
5+ years of professional experience in the Intelligence Community, US Military, or civilian US Government
Proven ability to work remotely and independently
High emotional intelligence and ability to think about solutions from a customer perspective
Excellent communication skills – you will be the face of Primer to customers’ organizations
Expert writer with a knack for translating technical content for a generalist audience
Intuition for novel applications of technological capabilities in the national security domain
Bonus points for experience in proposal writing, contract execution, consulting, deploying quantitative solutions, knowledge of the software development cycle, or key machine learning concepts 

What We Offer 
Rapidly growing company, with opportunities for growth into either pre-sales or post-sales positions
Opportunity to deliver cutting edge machine learning solutions to customers across the IC and DOD
Collaborative environment with abundant cross-team interactions and learning
Opportunity to tackle previously unsolved problems in Natural Language Processing, Natural Language Generation, and other fields
Products motivated directly by current clients with analysts in high-impact roles
The satisfaction of taking products and new features through from their initial genesis to incorporation in a deployed product 
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Program Manager