Support Engineer-Dynamics

Posted 26 days ago
Main Location
Redmond, WA, United States
Open jobs

ERP (Application Supply Chain Management Domain) Support Engineer:

This position represents for Microsoft to provide product support, training and consulting to partners and customers of Asia or GCR region in Microsoft Dynamics D365 Finance and Operation for Supply Chain Management domain.

Responsibilities

• Accept and appropriately resolve customer/partner issues ensuring resolution in a timely manner and in accordance with the Microsoft Terms & Conditions and contractual agreements.
• Demonstrate strong communication skills ensuring that verbal and written responses are relevant, complete and easily understood when communicating with internal team members, partners and customers in English.
• Use sound judgment in the management, escalation and resolution of support cases.
• Maintain high level of domain and technical skill in Microsoft AX.

Qualifications

• Bachelor or Master degree and with minimum of 2 years IT experience
• APICS certification (Beneficial)
• Experience in ERP Trade and Logistics and manufacturing consulting or support experience preferred some localization knowledge.
• Extensive knowledge with ERP industry knowledge, eg. Warehouse and Transportation Management, Discrete, Process, Lean manufacturing is preferable
• Excellent English written and verbal communication and problem-solving skills
• Passion for lifelong learning and personal and professional development.
• Excellent learning skills with the ability to quickly pick up new technologies
• Excellent communication skills, collaboration skills, self-motivation and must have a strong team spirit.
• Experience with Microsoft Windows Server platform and Microsoft SQL Server database and other Microsoft products and technology (Beneficial)
• Knowledge of Microsoft Dynamics AX. (Beneficial)

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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Support Engineer-Dynamics
Microsoft Corporation