Support Engineer

Posted a month ago
Main Location
Redmond, WA, United States
Open jobs
  • Are you interested in fast growing Cloud technology?
  • Do you want to work in a truly global environment that has tons of opportunities to grow?
  • Are you passionate about helping our customer success in their business by using our top edge technology?

 

If the answer is yes, this is a unique opportunity for you. Our business is rapidly expanding, and we are looking for talented people who has a world class passion for technology, customer success, and leading industry.

 

 

In Customer Service and Support, we are focused on how we can Empower, Help, and Advise Microsoft customers.  We engage in solving complex problems for customers, we collaborate and knowledge share with each other, and we innovate on solutions to enable our customers to make the most of Microsoft products.

 

Support Engineers (SE) serve as frontline technical resources for Microsoft’s customers and partners via phone, email or web.  They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.

Responsibilities

You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

 

Core Responsibilities:

  • Provide technical support to enterprise customers mainly in Korea but you'd have the opportunity to grow and support other regions throughout your career in Microsoft.
    • The technologies you will manage are for Office products such as SharePoint, Office, SharePoint Online, O365 and OneDrive.
  • Represent Microsoft and communicates with customers and partners via telephone, written correspondence, or electronic service regarding technically complex issues, and manage relationships with those customers.
  • Use trace analysis, source code, and other sophisticated tools to analyze problems and develop solutions to meet customer needs; may involve writing code.
  • Work directly with the Operations and Product Engineering teams to obtain product design information or isolate both bug and non-bug related issues.
  • Create technical content including Knowledge Base articles, whitepapers, training documents, etc.  
Qualifications
  • 3+ years in a customer facing service role in any capacity
  • English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)

 

We are looking for candidates who have a growth mindset and strongly believe that knowledge can be developed with effort and persistence. Also helpful is a strong technical background, experience, and knowledge in one or more of the technologies below:

 

  • Coding or developing .NET or ASP.NET 
  • Administration or developing SharePoint

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Mission
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Support Engineer
Microsoft Corporation