Client Service Associate

Posted 14 days ago
Main Location
New York City, NY, United States
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powertofly approved What Moody's Corporation Has to Offer:

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all employees. Moody's offers their employees:

  • Commuter Benefit Plan
  • Discounted Employee Stock Purchase Plan
  • Educational Assistance
  • Financial Planning
  • Flexible Work Arrangements
  • Parental Leave
  • Department

    Sales and Client Services Associate

    The Client Service associate is responsible for providing superior Customer Service as the first point of contact for Moody's Analytics’ customers across a wide range of products. Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s Analytics product offering.

    - Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.

    - Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.

    - Identify sales and up-sell opportunities for the business.

    - Understand and provide constructive feedback on the client experience to the business.

    - Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.

    - Answer client questions, resolve issues and complete specific client requests.

    - Identify product issues; triage, resolve and/or escalate for resolution.

    - Facilitate interaction between Moody's Analytics clients and Moody's analysts or economists.

    - Support new product launches and new business initiatives including training, marketing activities, feedback to the business etc.


    - Bachelor’s degree in Marketing, Finance, Business, Economics or Management. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service.

    - Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.

    - Exceptional communication and critical thinking skills.

    - Proven experience in a customer service role or contact center would be beneficial but not essential.

    - Exposure to financial industry, banking and/or financial markets would be beneficial but not essential.

    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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    Client Service Associate
    Moody's Corporation