Client Service Associate

Posted 14 days ago
Main Location
New York City, NY, United States
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powertofly approved What Moody's Corporation Has to Offer:

Moody's is an essential component of the global capital markets, providing credit ratings, research, tools and analysis that contribute to transparent and integrated financial markets. Moody's supports independent thought and promotes a work environment that values and maximizes the contributions of all employees. Moody's offers their employees:

  • Commuter Benefit Plan
  • Discounted Employee Stock Purchase Plan
  • Educational Assistance
  • Financial Planning
  • Flexible Work Arrangements
  • Parental Leave
  • Department

    Sales and Client Services Associate



    The Client Service associate is responsible for providing superior Customer Service as the first point of contact for Moody's Analytics’ customers across a wide range of products. Our group supports the Credit Research & Risk Measurement suite within the diverse Moody’s Analytics product offering.

    - Provide superior customer service at all times supporting the value proposition as the provider of choice for credit risk solutions.

    - Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.

    - Identify sales and up-sell opportunities for the business.

    - Understand and provide constructive feedback on the client experience to the business.

    - Develop excellent working relationships with colleagues across Customer Service, Sales, Product Management and the broader organization.

    - Answer client questions, resolve issues and complete specific client requests.

    - Identify product issues; triage, resolve and/or escalate for resolution.

    - Facilitate interaction between Moody's Analytics clients and Moody's analysts or economists.

    - Support new product launches and new business initiatives including training, marketing activities, feedback to the business etc.



















    Qualifications


    - Bachelor’s degree in Marketing, Finance, Business, Economics or Management. Other majors will be considered as well if the candidate has demonstrated interest in Sales and Client Service.

    - Strong customer orientation and an eagerness to excel and be a part of a dynamic, fast growing team.

    - Exceptional communication and critical thinking skills.

    - Proven experience in a customer service role or contact center would be beneficial but not essential.

    - Exposure to financial industry, banking and/or financial markets would be beneficial but not essential.








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    Client Service Associate
    Moody's Corporation