Data Analytics & Insights Tech Lead

Full Time Posted a month ago
Main Location
Mclean, VA, United States
Open jobs
powertofly approved What Freddie Mac Has to Offer:

Freddie Mac makes home possible for millions of families and individuals by providing mortgage capital to lenders. Benefits include:

  • Flexible work arrangements
  • Home benefit program
  • Student loan repayment benefit
  • Paid parental leave
  • At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

    Position Overview:

    Are you passionate about data, technology and great customer experience? The Information, Intelligence, and Insights team at Freddie Mac is looking for a Data Analytics Lead who enjoys using the latest technologies and tools to provide and deliver actionable insights to our Customer Experience (CX) partners. You will be leading and executing the creation of complex data visuals and insights aimed at giving our business partners a 360 degree view on their multi-million dollar applications that support a thriving US housing market. You will be working with different data sources, structures, and tools and leverage all available tools at your disposition, to deliver your results to an exciting and motivated team of seasoned CX professionals.

    Our impact:

    The Information, Intelligence, and Insights team leads the evolution of an analytic ecosystem that drives value throughout the organization by leveraging data and technology to maximize people’s potential in delivering results.

    •            We foster an environment embracing information driven decision-making process,

    •            We aid decision-makers to identify the next best decision(s)

    •            We deliver augmented BI, layering predictive analytics capabilities and reimaging reporting throughout

    •            We provide infrastructure to support agile development of Client Analytics and BI

    Your Impact:

    You will be part of the Information, Intelligence, and Insights leadership team that delivers actionable solutions to the Customer Experience (CX) team at Freddie Mac. You will:

                     Use data to perform deep analysis for patterns and insights related to customer journey

                     Distill the insight into consumable form for business users

                     Combine structured and unstructured data from a customer-facing systems to identify inherit customer segments

                     Pioneer the use a BI tool to visualize results

                     Research and reading on the latest development in Data Analytics and Big Data space

                     Lead a demo of a machine learning model you developed for business users, walking them through the model development process and output

    Your work will typically fall into the following categories:

    Analytics, Data Science, and Business Intelligence

                     Use data to perform deep analysis for patterns and insights related to customer journey; distill the insight into consumable form for business users

                     Combine structured and unstructured data from a customer-facing systems to identify inherit customer segments; use a BI tool to visualize results.

                     Research and reading on the latest development in Data Analytics and Big Data space

                     Lead a demo of a machine learning model you developed for business users, walking them through the model development process and output

    Customer Service

                     Lead partner meetings to provide project updates or socialize a new proposed solutions, often including product demos delivering insights in the form of data visualizations or creative presentations

                     Facilitate strategy meetings with a customer team to elicit requirements and define MVP (Minimum Viable Product) to be delivered

    Qualifications:

                     Bachelor’s degree in Business Administration, Computer Science, Data Analytics, Information Systems, or a related degree or equivalent experience; Master’s degree preferred

                     Typically has 8 or more years of proven experience in Data Analytics, Data Science, Business Intelligence, or comparable field

                     Hands-on experience with coding languages python, R or similar

                     Hands-on experience with BI and/or Data Visualization tools such as Tableau is a must

                     Hands-on experience with developing Machine Learning and/or Artificial Intelligence models is a must

                     Consistent track record serving as lead on data analytics projects

                     Exceptional communication and presentation skills, both written and verbal, including the ability to present content from low to high levels of complexity to audiences of varying levels of seniority

                     Effective organization skills with attention to detail

                     Familiarity with Client Experience and/or Client Journey (B2B and B2C) and associated data (client sentiment, call center, CRM) is preferred

                     Familiarity with Secondary Mortgage Market and/or Freddie Mac business and operations also a plus

    Keys to Success in this Role:

                     A sense of humor

                     Intellectual agility and interpersonal flexibility

                     Strong problem-solving skills, with a creative attitude and an eye for customer experience

                     Highly driven, results-oriented, out-side-of-the-box thinker and forward-thinking problem solver with a willingness to do whatever is necessary to deliver business value quickly

    Current Freddie Mac employees please apply through the internal career site.

    Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

    We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

    Time-type:Full time

    Job Category:Data Management

    FLSA Status:Exempt
    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
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    Data Analytics & Insights Tech Lead
    Freddie Mac