SVP, Director of Digital Banking

Posted 30 days ago
Main Location
United States
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The SVP, Director of Digital Banking is responsible for managing and overseeing the Bank’s digital transformation efforts from a business strategy and product execution perspective.  This role is responsible for designing and executing the bank’s digital roadmap, including the definition of our customer needs, client journey (UX/UI), vendors/partners, etc.  This role focuses on initiatives that accelerate Bank revenue and enhance core digital banking product capabilities.  The SVP, Director of Digital Banking, will report into the EVP of Products & Partnerships.


  • Develop short and long-term digital banking plans and implement programs that capitalize on business opportunities
  • Lead the bank's digital team to define, communicate and execute the strategy, roadmap, and build for Digital Banking product offerings.
  • Define and develop customer-level requirements, features, value proposition, and experiences for Digital Banking product offerings.
  • Oversee the management, agile development planning, and implementation of all technology development projects, including determination of areas to build vs. partner from a business perspective.
  • Design integrated, end to end solutions addressing people, process and technology systems to meet the identified business needs.
  • Develop detailed requirements (features, user stories, user acceptance criteria) used by various IT partners to build needed solutions, with support from other areas of the Bank.
  • Identify, select and manage vendors supporting the bank's digital strategy.
  • Manage project risks and resourcing needs; resolve impediments
  • Define and develop go-to market plans for digital products.
  • Collaborate with key stakeholders and cross-functional partners across the bank including Technology, Bank Partners, Marketing, Finance, Legal, Risk and Compliance/BSA/AML to deliver on new product development activities and product launch.
  • Develop communications and present and influence Senior Executive audiences.
  • Manage digital banking team and assist in recruiting the right talent.
  • Perform other duties as assigned.
  • Office is in New York but work location/schedule can be flexible and telecommuting may be considered.


  • Must have at least 12 years' work experience in financial services, fintech, and/or product development
  • Bachelor’s degree 
  • In-depth knowledge of Bank products and ability to manage Product roadmap.
  • Proven leadership skills.
  • Ability to communicate appropriately and effectively with all members of the organization.
  • Highly self-motivated and directed.
  • Proven analytical, evaluative, and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Extensive experience working in a team-oriented, collaborative environment.


  • Experience in B2B and working in digital transformation
  • Master’s degree in Business, Economics
  • Advanced Excel skills
  • Experience building high-performing teams
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SVP, Director of Digital Banking
Pacific Western Bank