Lead Solutions Engineer - Dublin

Posted 30 days ago
Main Location
New York City, NY, United States
Open jobs
powertofly approved What Datadog Has to Offer:

Datadog is the essential monitoring platform for cloud applications. They bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. Datadog makes a conscious effort to ensure their employees at every level reflect the many experiences and identities of the outside world, treating everyone with fairness and without bias so they can belong, excel, and succeed together. Datadog supports the health and well-beng of their employees and families with benefits like:

  • Medical insurance
  • Parental leave
  • Fitness reimbursement
  • Fertility & adoption assistance
  • Pet adoption assistance
  • Retirement savings plan
  • Commuter benefits
  • Outings & events
  • Referral bonuses
  • Discretionary Paid Time Off
  • The Team:

    We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset. 

     

    The Opportunity:

    Join a diverse team of traditional and non-traditional backgrounds, working together to solve complex problems the right way. You will lead a team immersed in a startup-like environment where you will be challenged, but also will immediately witness your contributions to Datadog. 

     

    You Will:

    • Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with
    • Ensure successful onboarding of new Solutions Engineers
    • Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters 
    • Review and help prioritize Solutions Engineering escalations
    • Dispatch customer requests throughout the day as part of a queue rotation schedule
    • Oversee demo training and assist in demo certification
    • Assist with incident response during outages/incidents, communicating with customers and providing our internal teams with info that we’re getting first-hand from those customers
    • Build out documentation and knowledge base articles for a variety of technologies

     

    You Are:

    • Passionate about people management and/or mentorship with previous experience leading a team
    • Self-motivated, detail-attentive, and have a desire for continuous learning 
    • A critical thinker who defaults to a client-centric approach
    • A tinkerer with some programming experience and a basic knowledge of Linux

     

     Bonus Points:

    • CS or Engineering majors
    • Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

     

    Why You Should Apply: 

    • Generous and competitive global and US benefits
    • New hire stock equity (RSUs) and employee stock purchase plan
    • Continuous career development and pathing opportunities 
    • Product training to develop an in-depth understanding of our product and space
    • Best in breed onboarding
    • Internal mentor and buddy program cross-departmentally
    • Friendly and inclusive workplace culture

     

    About Us:

    Datadog is the monitoring and security platform for cloud applications. Our SaaS product is used by organizations of all sizes across a wide range of industries to enable digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stack, allowing for seamless collaboration and problem-solving among Dev, Ops and Security teams globally. Given the resilience of cloud technologies and importance placed today in digital operations and agility, Datadog continues to innovate and is well positioned for the long term. 

     

    Equal Opportunity at Datadog:

    Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

     

    Your Privacy:

    For more information on how we maintain the privacy of the information you submit as part of your application, please refer to our Applicant and Candidate Privacy Notice.

    Mission
    We're a community of women leveraging our connections into top companies to help underrepresented women get the roles they've always deserved. Simultaneously, we work to build truly inclusive hiring processes and environments where women can thrive and not just survive.
    Are you hiring? Join our platform for diversifiying your team
    Lead Solutions Engineer - Dublin
    Datadog