Head of Operations Engineering

Posted 30 days ago
Main Location
United States
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S&P Global Corporate

The Role: Head of Operations Engineerin

Grade (relevant for internal applicants only): GL-13

The Location: Richmond, Charlottesville and Virtual

The Team: The Digital Commercial & Finance group is part of the S&P Global Corporate technology organization. We are responsible for the strategic evolution of technology platforms and capabilities serving finance, strategy and commercial employees. This includes the management and ongoing development of leading SaaS and cloud platforms such as Salesforce, Oracle Fusion, Zuora, Ariba, Crownpeak, Microfocus, Informatica, Azure DevOps, Amazon Web Services and more.

Our primary goal is to drive business value through Enterprise Resource Planning (ERP), Order-to-Cash (OTC) and Customer Relationship Management (CRM) workflow productivity and efficiency.

The Impact: The successful candidate for this role will help ensure high-quality and reliable application services for our employees. This will in turn enable our employees to better serve our customers and drive the success of the entire company.

What’s in it for you: You will be part of a dynamic team that takes on big challenges and succeeds together. We own and contribute to many major and very visible strategic initiatives. You will work on the best Cloud applications in the market. Finally, you will work with smart and engaged stakeholders, among them C-level officers at the divisional and corporate level.


  • Release Management & Release Engineering - End to end oversight over the design, implementation, and management of the release management operations and capabilities across the platforms we support. Responsible for building, enhancing, and optimizing the DevOps pipeline for continuous delivery.  Ownership of the team's environment management strategies and code promotion processes including security models.
  • IT Service Management Ownership over the proactive and reactive P1 production incidents process to ensure transparency on incident communications, speedy resolution and thorough root cause analysis to support continuous improvement.
  • Disaster Recovery -- Ownership of the IT Disaster Recovery plan and capabilities for all applications owned by the group. Work across all application owners to ensure proper preparation in the form of documented action plan and practice drills are in place.
  • Information Security & Vulnerability Management - Responsible for all vulnerability management across a significant range of mostly SaaS platforms.  Manage end to end information security, vulnerability, and audit processes.
  • SOX Controls Ownership and Compliance - Ownership of all SOX controls and compliance workflows including Action Plans across the range of business applications.  Ideal candidate will have experience reviewing, implementing, and managing end to end SOX controls of both cloud and on-premise applications.
  • Performance Reporting and Metrics - Ownership of the monthly performance reporting book that is published to our stakeholders to drive transparency and performance excellence for the group.

What We’re Looking For:

Basic Qualifications:

  • Bachelor or Masters Degree in Computer Science, Software Engineering, IT Management or equivalent
  • 7+ years of professional experience in software engineering or IT operations with increasing levels of responsibility
  • Experience developing or managing Salesforce platforms
  • Experience developing or managing Oracle Fusion (and other ERP platforms)
  • Direct experience with SOX Controls and Compliance

Preferred Qualifications:

  • Experience working in the finance or data management industries
  • Ability to rapidly solve problems while under pressure
  • Strong written and verbal communications
  • Experience with complex enterprise SaaS implementations
  • Experience building or managing applications on Amazon Web Services

S&P Global Corporate

At S&P Global, we don’t give you intelligence—we give you essential intelligence. The essential intelligence you need to make decisions with conviction. We’re the world’s foremost provider of credit ratings, benchmarks and analytics in the global capital and commodity markets. Our divisions include S&P Global Ratings, S&P Global Market Intelligence, S&P Dow Jones Indices and S&P Global Platts. For more information, visit www.spglobal.com

EOE Statement:

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, sex, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law.  Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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Head of Operations Engineering