Performance Improvement Specialist (Assessment Team)

Posted 21 hours ago
Main Location
Columbus, OH, United States
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Olive, is an intelligent software solution that automates cumbersome processes in enterprise healthcare software. As Olive progresses along an adoption curve, a more mature market has increased demands for more efficiency and standardization in the following areas: revenue cycle data analysis, measurement modeling for cash improvement, perpetual improvement (PI) calculation, denials/write-off trending, analytical support, and realization tracking around the impact from automation. The Performance Improvement Analyst will be responsible for developing standards in how Olive requests and analyzes data sets to achieve goals in the above areas. The role will support the sales assessment teams as well as dedicated value-based customer teams. This role will be part of the Strategic Assessment team.

You will play a key role in the sales cycle to understand the customer business requirements, identify CPAs, clearly define project scope, assist in the project proposal, and help answer any business and technical questions the customer may have. This cross-functional role collaborates with all parts of the organization as well as external customers and partners to deliver next level healthcare automation.

The Strategic Assessment Team also serves as the bridge between sales and delivery. You will share the framework for program governance, set expectations for system access, identify key points of contact on the customer side, and help finalize the detailed requirements and design before transitioning the account to the Customer Experience implementation teams.


● Supports Olive Assessments with data gathering and analysis to ensure the appropriate areas of opportunity are targeted, including analysis of denials, write-offs, A/R and other key data elements.

● Participate and potentially lead customer interviews during assessments and automation prospecting conversations

● Consult with customers to fully understand business scenarios with a focus on understanding of changes to impacted business processes

● Collaborate internally with all levels of the revenue organization - Chief Revenue Officer, Executive Directors, Strategic Account Leads, Customer Program Executives, Program Managers, and Solution Architects

● Support AlphaSite teams in creating standard perpetual impact models for automation use cases, including justifiable business cases to be taken for customer approval.

● Partner with customers to develop detailed business requirements and to explore available solutions to drive business value through technology

● Collaborate with the sales team to support candidate processes for automation (CPA) ROI calculations for impacts related to cost, revenue, compliance, and other strategic value.

● Continued development of Olive’s data requests from providers with a goal of standardizing and automating the analysis output

● Collaborate with our Omega Watch support center to create standardization in how data is trended to summarize realization of perpetual impact (PI)

● Work closely with the Omega Labs teams to advise on analytics and insights opportunities from within customer data on the Omega team

● Provide marketing with new data trends from our customers that highlight the impact automation is having for specific candidate processes for automation (CPAs)


● 6+ years of experience with analyzing and synthesizing quantitative and qualitative information, forming opinions with corresponding recommendations, and presenting the results to key stakeholders internally and externally

● 6+ years of relevant healthcare operations experience, preferably in the area of revenue cycle or patient access, familiarity with key workflow areas and valuation methods

● Revenue cycle analysis experience - familiar with raw denials and write-off data, 835/837 files, transaction files (e.g., charge, payment, adjustment)

● Familiar with revenue cycle key performance indicators (e.g., secure rates, denial rates, agings, collection rates, write-off rates, credits, etc.)

● Experience with measurement modeling - modeling improvement in posted cash compared to revenue; broken out by payor and patient type

● Proven ability to create dashboards, reports and presentations with compelling visuals using Business Intelligence tools or MS Excel / PowerPoint to interpret and tell the story of the data

● Experience with large data manipulation with tools like Tableau, Power BI, Access, etc.

● Great attention to detail and accuracy

● Strong cross-team communicator

● Comfortable suggesting areas for improvement and willingness to lead improvement initiatives

● Ability to travel up to 50% of the time

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Performance Improvement Specialist (Assessment Team)