Senior Project Manager

Full Time Posted 16 days ago
Main Location
San Francisco, CA, United States
Open jobs
Together we’re building a company that will endure and products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own and Bring Yourself - serve as the foundation of our collaborative and dynamic culture.

Whether it’s conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live and breathe these five values every day. Together, we solve real customer issues and fulfill our mission of connecting teams to real-time opportunities and elevate work to the outcomes that matter.

We’re building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

PagerDuty is looking for a Senior Project Manager to manage strategic projects.  The successful candidate will be able to manage cross-functional projects across different business groups and across different technologies.
Key Responsibilities
  • Manage medium to high complexity projects
  • Develop project plans, resource plans, training and test plans, and cutover plans applying appropriate project methodology
  • Ensure that business requirements are delivered by Subject Matter Experts (SMEs)
  • Manage project scope, budget, risks and timelines
  • Demonstrate good judgement in selecting methods and techniques for obtaining solutions
  • Manage communications across cross-functional organizations around status, timeline and milestones.
  • Build productive internal/external working relationships
  • Interact with VPs, directors and business leads in groups, 1:1 and through email; Interface with and influence all levels of the organization and across functional boundaries
  • Identify critical path and interdependencies that could pose risks to the projects
  • Work well under pressure, be sensitive to deadlines, interact in a cross-functional team environment, adapt quickly to change, deep attention to details and possess excellent customer service skills
  • Work independently on whole projects/problems
  • Inform, motivate and lead others to action on key project deliverables 
Minimum Requirements
  • 5-7 Years of experience managing Strategic and/or technology projects; Must have demonstrated the use of established organizational project management methodologies and tools
  • Has done a full-cycle implementation and delivery of at least 3 major projects
  • Experience in project management, including project design, proposal evaluation, vendor analysis, project reporting, and financial management
  • Experience managing cross-functional projects with multiple on premise / SaaS technologies / Integrations
  • Leadership - Must be a strategic thinker able to convert transformative ideas to practical solutions that deliver successful results
  • Proficiency in any one of the project management tools such as MS Project, SmartSheets, JIRA is required
  • Strong verbal, written, and presentation skills
  • Excellent analytical and problem solving skills
Preferred Qualifications
  • BS/BA or equivalent
  • PMP/Agile certification(s)
  • At least 3 years of experience as a Business Analyst is a plus
  • Experience with NetSuite, Zuora,, or other SaaS Applications is a plus
  • Experience with Agile methodology is desirable
PagerDuty offers:
- Competitive salaries and company equity
- Comprehensive benefits package including: medical, dental, and vision plans for you, your spouse and family
- Generous parental leave
- Paid vacation (3 weeks vacation your first year, 4 weeks afterwards) in addition to paid holidays and ample sick leave
- Opportunities to get involved in PagerDuty's Employee Resource Groups (ERGs) and other diversity initiatives. ERGs are self-organized, employee-run communities focused on advancing a sense of belonging and inclusion for all - members, advocates, and allies.
- Paid employee volunteer time - 20 hours per year
- Bi-annual company wide hack weeks

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.  Should you require accommodation, please email and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.
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Senior Project Manager