External Communications Manager - Firmwide CEO Action

Posted 10 days ago
Main Location
United States
Open jobs
Line of Service: Internal Firm Services
Specialty/Competency: IFS - Brand & Communications
Industry/Sector: Not Applicable
Time Type: Full time
Government Clearance Required: No
Available for Work Sponsorship: No
Travel Requirements: Up to 20%

A career in Sales and Marketing, within Internal Firm Services, will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You’ll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC’s brand and services as well as contribute to and evaluating our pricing strategies in the marketplace. Our Marketing and Public Relations team is responsible for PwC’s external media relations and social media strategy. As part of our team, you’ll help with social media account management, media relationship management, and identifying new and emerging opportunities for the Firm.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.


Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
High School Diploma

Minimum Years of Experience:
4 year(s)

Preferred Qualifications:

Degree Preferred:
Bachelor Degree

Preferred Fields of Study:
Business Administration/Management, Marketing, Public Relations, Communications Studies/Speech Communication and Rhetoric, Advertising

Preferred Knowledge/Skills:

Demonstrates extensive knowledge and/or a proven record of success in media strategy at local and national levels, preferably with a professional services firm or a public relations agency in a B2B context, including the following areas:

  • Understanding of the news cycle, how the media landscape is changing and apply that to the Firm and its strategies;
  • Developing PR strategies for various areas of the US Firm, in keeping with the firm's US public communications policy;
  • Understanding subject-matter specialties within appropriate areas of the Firm including formal and informal professional development opportunities, independent reading of PwC thought leadership and other educational materials;
  • Exhibiting knowledge of social media strategy and activation while working within various platforms such as Facebook, LinkedIn, Twitter, Instagram, Snapchat, Medium, etc, in addition to social media research, analytic tools, strategies and trends, including search engine optimization and marketing, leveraging social-oriented tools (e.g., Bitly, Hootsuite, SocialBro, Radian6);
  • Maintaining media relationships and the skills to identify and seek out additional, industry-specific media contacts and beginning the process of developing these important relationships;
  • Performing as a skilled verbal communicator, writer, and strategist, who not only understands the tactics of the PR business (i.e. pitches, interviews, social media), but also has the experience to know when and how to apply them, depending on the need or situation;
  • Building and maintaining relationships while working effectively within a complex, matrix organization to address strategic and risk management issues;
  • Managing projects, while exhibiting execution skills, attention to detail and quality;
  • Driving external facing social media strategy while establishing consistency and innovation in execution;
  • Collaborating with internal teams to promote our brand and thought leadership via social media;
  • Managing external social media activities to support the firm's brand and thought leadership objectives, as well as business priorities;
  • Working independently and advising various teams to enhance social presence of PwC externally, while acting as the main point of contact for the US, global and network business marketing communities regarding the firm's social media strategy; and,
  • Coaching junior staff, vendors and other external vendors, as needed.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
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External Communications Manager - Firmwide CEO Action
PwC